CARE MANAGER

Cohen Veteran’s Network; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off (PTO)

403(b) employer match

Job summary

Aspire Health Partners is seeking a Care Manager to deliver exceptional customer service, assist clients with psychosocial barriers, and ensure continuity of care across programs. You will navigate Aspire's system of care and coordinate with community services to support individuals and families in need.

The role emphasizes trauma-informed, client-centered approaches, documentation accuracy, and collaboration with Access, Mobile Response Teams, and CRC to connect clients with appropriate

Qualifications

• Ability to respond to individuals in mental health crises with short-term interventions.
• Provide excellent customer service and navigate care systems.
• Collaborate with programs, providers, and community resources to support clients.

Responsibilities

• Respond to and provide short-term intervention services for individuals experiencing mental health-related crises in the community.
• Connect individuals in crisis to appropriate behavioral health, substance use, and community-based services and supports.
• Conduct care management services for individuals who meet substance use diagnostic criteria, DLA-20, and ASAM assessment requirements.
• Receive and manage referrals from the Access Department, Mobile Response Teams, and Crisis Receiving Center (CRC).
• Deliver services using a trauma-informed, person-centered approach while ensuring a high-quality customer experience.

Skills

Crisis intervention

Customer service

Collaboration

Documentation

Education

Bachelor's degree in psychology or human services

Job description

Who are we? For over fifty years, Aspire Health Partners has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties delivering state-of-the‑art behavioral healthcare and is regularly sought out both statewide and nationally as an expert in the field. With its mission of providing the highest quality of compassionate, comprehensive, and cost effective integrated behavioral healthcare; Aspire, through its more than two dozen campus locations provides a comprehensive continuum of services for children, adolescents, adults, seniors, and families. Through innovative, resourceful treatment and recovery approaches Aspire offers individuals and families the opportunity to "aspire" to healthier, happier, and more independent lives. Aspire employs more than 1,300 professionals and paraprofessionals dedicated to Saving Lives, Transforming Communities and Changing the World

Care Manager

Who are we? For over fifty years, Aspire Health Partners has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties delivering state-of-the‑art behavioral healthcare and is regularly sought out both statewide and nationally as an expert in the field. With its mission of providing the highest quality of compassionate, comprehensive, and cost effective integrated behavioral healthcare; Aspire, through its more than two dozen campus locations provides a comprehensive continuum of services for children, adolescents, adults, seniors, and families. Through innovative, resourceful treatment and recovery approaches Aspire offers individuals and families the opportunity to "aspire" to healthier, happier, and more independent lives. Aspire employs more than 1,300 professionals and paraprofessionals dedicated to Saving Lives, Transforming Communities and Changing the World

Who You Are: You're looking for an opportunity to define your own career path, connect with a supportive community of health professionals like you, and increase your earning potential. You have a passion for working in different care settings and thrive in a collaborative environment, value compassion and excellence, and are committed to helping individuals, families, and communities achieve healthier, more independent lives.

What will you do?

As a Care Manager at Aspire Health Partners, your job purpose is to provide exceptional customer service, assist the client with psychosocial barriers, ensure continuity of care between programs or providers, and assist them with navigation through Aspire's system of care or services provided by the community.

Job Functions:

• Respond to and provide short-term intervention services for individuals experiencing mental health-related crises in the community.
• Connect individuals in crisis to appropriate behavioral health, substance use, and community-based services and supports.
• Conduct care management services for individuals who meet substance use diagnostic criteria, DLA-20, and ASAM assessment requirements.
• Receive and manage referrals primarily from the Access Department, Mobile Response Teams, and Crisis Receiving Center (CRC).
• Deliver services using a trauma-informed, person-centered approach while ensuring a high-quality customer experience.
• Maintain compliance with all program requirements, regulatory standards, policies, and procedures.
• Participate in regular staff meetings, case consultations, and interdepartmental communication to support coordinated care.
• Collaborate with community stakeholders, service providers, and external resources to enhance service delivery and client outcomes.
• Complete required documentation, assessments, data collection, and reporting in a timely and accurate manner.
• Assist with diagnostic and evaluation processes as needed to support treatment planning and program objectives.
• Support outcome measurement and quality improvement initiatives through data reporting and program evaluation activities.
• Perform additional operational, administrative, and clinical support duties as assigned by the supervisor.
• Most importantly, all functions must be completed while maintaining high standards of ethical and professional conduct while adhering to agency policies and procedures.

Position qualifications: Ability to receive and maintain a(n)

• Level II Background clearance- All Aspire Health Partners Internships and Careers require Level 2 clearance, with Aspire covering fingerprinting costs. Click https://info.flclearinghouse.com to learn more.
• Acceptable Motor Vehicle Registration driver's license record in accordance with the underwriting guidelines set by Aspire's insurance company as described in the AHP Corporate Transportation Policy 3.9.1.
• Bachelor Degree in Psychology or other Human Services field

All the benefits and perks you need for you and your family:

We are committed to providing our employees with the support they need. At Aspire Health Partners, we offer eligible staff an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Basic Life & Supplemental Insurance, Flexible Spending & Health Savings Accounts
• Paid Time Off (PTO) (2.5 wksyour first year, up to 6 weeks at 14 years)
• Paid Diversity & Floating Holidays (2)
• Paid Holidays (6)
• 403(b) 50% employer match up to 10% (3 yrvesting cliff)
• Employee Discounts including Tickets, Retail, Hotel, Car Rental/Purchase
• Short-Term & Long-Term Disability Insurance
• HRSA Loan Forgiveness
• Employee Assistance Plan (EAP)
• Will preparation/Funeral Planning
• Concierge Services & Travel Assistance

Aspire Health Partners is a drug-free workplace and an Equal Opportunity Employer. Qualified applicants are treated without regard to their race, color, religion, national origin, sex, age, disability, or veteran status. For more information, see Aspire's Equal Employment Opportunity Policy.