Care Manager

Housing Works; New York (NY); Hybrid; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works in New York, NY is seeking a Care Manager to support clients and their network of providers, aiming to reduce barriers to care and improve health outcomes. The role uses care coordination, motivational interviewing, and health promotion to empower clients to manage health and psychosocial needs with greater independence.

This is a hybrid position, involving in-office and field work, and the team participates in agency-wide quality improvement to enhance care delivery for

Qualifications

• Bachelor’s degree plus 2 years related experience required, or a master’s degree substituted for 1 year.
• Proficiency with Microsoft Office (Word, Excel).
• Strong interpersonal and teamwork skills.
• Knowledge of HIV, substance use, homelessness, mental illness, and chronic medical conditions.
• Familiarity with City, State, and Federal entitlement systems is helpful.

Responsibilities

• Assess clients’ needs and develop an integrated care plan with client/family and providers.
• Coordinate with an interdisciplinary team and attend conferences.
• Identify barriers to goals and help resolve them.
• Conduct field visits to clients’ homes or provider settings as needed.
• Coordinate transitional care from inpatient to other settings.
• Engage hard-to-reach clients through outreach.
• Advise on entitlements and community services.
• Perform other duties as requested.

Skills

Interpersonal skills

Team player

HIV knowledge

Substance use awareness

Mental health awareness

Education

Bachelor's Degree

Master's degree

Tools

Microsoft Office

Job description

Compensation Range: $23/hr - $25/hr commensurate with experience

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Care Manager works with clients and the client’s network of providers to help minimize barriers to care and help clients achieve improved health outcomes. Using interventions such as care coordination, motivational interviewing and health promotion, care managers help clients, over the course of time, develop the skills needed to manage their health and psychosocial needs with greater independence. Care Managers will have the opportunity to work as part of outcome driven integrated teams and participate in agency wide quality improvement activities aimed at improving the delivery of care to individuals living with chronic illness, behavioral health issues, and homelessness. This position is a hybrid work schedule both in office and in the field.

Responsibilities:

• Assess clients’ needs for services and cooperatively develop an intergraded care plan and goals with the client/family and other providers. Maintain documentation and update care plans at specific time intervals or as needed in Housing Works and Health Home electronic medical records system
• Work and communicate effectively with interdisciplinary team of providers, including Primary Care Provider, psychiatrist, therapist, substance abuse treatment programs and other providers. Attend Integrated Case Conferences as scheduled.
• Work with the client to identify barriers to goal attainment and help resolve those barriers, i.e., keeping scheduled appointments with appropriate service providers, medication regimen for adherence while promoting good health
• Conduct field work, to client home and other provider settings, as needed to fulfill plan of care
• Coordinate transitional care from an inpatient service to other settings as per care plan
• Work collaboratively with team members to provide outreach and engagement to hard to reach clients
• Provide assistance through advocacy and psycho-education to client and family for entitlements and other community services
• Performs other duties as requested

Requirements:

• Bachelor’s Degree plus 2 years related experience required ormaster’s degree in related field may be substituted for 1 year experience.
• Computer literate and working knowledge ofMicrosoft Office (Word, Excel)
• Good interpersonal skills and ability/interest in working as part of a team.
• Knowledge of HIV, substance use, homelessness, mental illness, and other chronic medical conditions
• Knowledge of City, State, and Federal entitlement systems is helpful.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.