Care Manager

HomeWell Care Services; Hartford (AL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

HomeWell Care Services, Inc. seeks a Care Manager to coordinate, implement, and supervise in-home services that align with the company’s mission and standards of care.

The role ensures regulatory compliance and proper client record maintenance across the agency’s activities. The position emphasizes assessment, care planning, supervision of care providers, and ongoing communication with clients and families to ensure high-quality service delivery.

Qualifications

• Two years of experience in home care, home health, or related field.
• Must have valid driver's license and auto insurance.
• Excellent written and verbal communication; able to interact with diverse audiences.
• Strong follow-up, attention to detail, initiative, problem-solving.
• Able to supervise and evaluate care providers and advocate for clients.
• Passionate about helping others live with dignity; present a positive, professional image.
• Must pass a criminal background check.

Responsibilities

• Complete Client Assessment packet for each new client and provide signed agreements.
• Develop and implement a written care plan with input from the client or representative.
• Collect fees for initial services at assessment or first day of service.
• Provide caregiver introduction and review care plan with client and caregiver; ensure binder is accessible.
• Supervise client care provided by agency personnel; ensure supplies and equipment on-site and within license scope.
• Regularly communicate with client or representative to follow up on service delivery and satisfaction.
• Perform scheduled and unplanned in-home client support visits.
• Conduct reassessments as needed due to client condition changes or events.
• Coordinate services when multiple providers are involved; offer referrals as needed.
• Serve as a resource for clients and families, facilitating education, empowerment, and quality of life.
• Investigate issues related to client care and well-being; document supervision and maintain records.
• Provide needed training and education to staff in client’s home or agency office.
• Assist with development and revision of client care policies and procedures.

Skills

Home care experience

Driver's license

Communication skills

Attention to detail

Client advocacy

Professional image

Background check clearance

Team supervision

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off

Summary:

The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

Minimum Qualifications:

• Two years of experience in home care, home health, or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience, including clients, families, care providers, and other professionals.
• Must possess impeccable follow-up and attention to detail and be able to exercise initiative, problem solve, and apply sound judgment.
• Able to supervise, assess, and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.

Essential Duties and Responsibilities:

• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.
• Collect fees for initial services at the time of assessment or by the first day of service.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client’s in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.
• Supervise client care provided by agency personnel
  • All necessary supplies and equipment are available on-site for safe client care.
  • Provided services fall within the scope of the agency’s license.
• Regularly communicate with the client and/or designated client representative to follow up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Participate in the coordination of services when more than one community service is providing care to a client, such as another home care agency, home health agency, hospice agency, or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third-party services.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
• Assist with the development and revision of client care policies and procedures.

Physical and Environmental Demands:

Travel to the client’s place of residence using a reliable means of transportation.

Organizational Relationship:

Reports directly to the manager

Classification:

Non-Exempt

Position Type and Expected Hours of Work:

Full-time or Part-time

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Compensation: $25.00 - $35.00 per hour

An Industry-Leading, Nation-Wide Team

At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.