Care Manager

HomeWell Care Services CT299; Hartford (CT); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Flexible schedule

Advancement opportunities

Paid time off

Résumé du poste

HomeWell Care Services CT299 is seeking a Care Manager to coordinate, implement, and supervise services for agency clients in alignment with our mission and standards of care. You will ensure compliance with regulatory requirements and maintain accurate client records, providing leadership in supervising care providers.

Responsibilities include developing care plans, coordinating services with other providers, communicating with clients and families, and driving quality of life improvements

Qualifications

• Two years of experience in home care, home health, or related field.
• Reliable transportation with current insurance and valid driver’s license.
• Excellent written and verbal communication skills with diverse audiences.
• Impeccable follow-up and attention to detail; able to exercise initiative and sound judgment.
• Able to supervise, assess, and evaluate care providers and advocate for clients and families.
• Passionate about helping others live with dignity; present a positive professional image.
• Must pass a criminal background check.

Responsabilités

• Complete Client Assessment packet for each new client and provide signed agreements to client or representative.
• Develop and implement a written care plan with input/approval by client or rep.
• Collect fees for initial services at assessment or first service day.
• Provide caregiver introduction for first shift; review care plan with client and caregiver.
• Supervise client care provided by agency personnel and ensure supplies/equipment are on-site and within scope of license.
• Regularly communicate with client or representative to ensure satisfaction and service delivery.
• Perform scheduled and unscheduled in-home client support visits.
• Conduct reassessments per agency frequency or changes in client condition.
• Coordinate services when multiple providers are involved in client care.
• Serve as a resource for clients and families; provide referrals as needed.
• Investigate issues related to client care and well-being; document supervision of client care in proper systems.
• Ensure client records are current and maintained per policies.
• Provide training and education to staff in client’s home or via agency office.
• Assist with development and revision of client care policies and procedures.

Connaissances

Communication

Client interaction

Supervision

Problem solving

Attention to detail

Advocacy

Professional image

Time management

Description du poste

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off

Summary

The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

Minimum Qualifications

• Two years of experience in home care, home health, or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience, including clients, families, care providers, and other professionals.
• Must possess impeccable follow-up and attention to detail and be able to exercise initiative, problem solve, and apply sound judgment.
• Able to supervise, assess, and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.

Essential Duties and Responsibilities

• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.
• Collect fees for initial services at the time of assessment or by the first day of service.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client’s in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.
• Supervise client care provided by agency personnel
  • All necessary supplies and equipment are available on-site for safe client care.
  • Provided services fall within the scope of the agency’s license.
• Regularly communicate with the client and/or designated client representative to follow up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Participate in the coordination of services when more than one community service is providing care to a client, such as another home care agency, home health agency, hospice agency, or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third-party services.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
• Assist with the development and revision of client care policies and procedures.

Physical and Environmental Demands

Travel to the client’s place of residence using a reliable means of transportation.

Organizational Relationship

Reports directly to the manager

Classification

Non-Exempt

Position Type and Expected Hours of Work

Full-time or Part-time

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.