Care Management Team Lead - Quality & Growth

Independent Living Systems, llc; West Palm Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Independent Living Systems (ILS) in West Palm Beach, FL, seeks a Supervisor, Care Managers to lead a care-management team delivering medically necessary long-term care services. The role emphasizes timely, compassionate, compliant care and strong collaboration across providers and interdisciplinary partners.

The position requires a Bachelor’s degree in a health-related field and 5 years in care management, including elder/disabled populations.

Qualifications

• Bachelor’s degree in a human service, social science, or health field.
• Five (5) years’ experience in Care Management, including at least 1 year with elderly and disabled populations.
• Strong knowledge of long-term care services, community resources, and regulatory requirements.
• Proficiency in documentation, reporting, and use of electronic health records or case management software.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead and supervise a care management team to ensure high-quality, member-centered service delivery and achievement of departmental goals.
• Monitor care management activities, staff productivity, and caseload performance to ensure timely completion of assessments, care plans, documentation, and follow-up activities.
• Ensure compliance with organizational policies, contractual requirements, and state/federal regulations through routine oversight, audits, and corrective action as needed.
• Provide ongoing coaching, performance feedback, training, and professional development to strengthen staff skills, accountability, and engagement.
• Review dashboards, reports, and operational data to identify trends, address gaps, and implement process improvements that enhance team outcomes.
• Collaborate with providers, families, interdisciplinary teams, and community resources to support individualized, person-centered care plans and resolve complex member issues.
• Promote member satisfaction and continuity of care by ensuring responsive service delivery, effective care transitions, and timely resolution of concerns.

Skills

Care management experience

Documentation & reporting

Microsoft Office proficiency

Education

Bachelor’s degree in a human service, health or related field

Master’s degree in human service or health field (preferred)

Tools

EHR / CM software

Case management software

Job description

Independent Living Systems (ILS) in West Palm Beach, FL, seeks a Supervisor, Care Managers to lead a care-management team delivering medically necessary long-term care services. The role emphasizes timely, compassionate, compliant care and strong collaboration across providers and interdisciplinary partners.

The position requires a Bachelor’s degree in a health-related field and 5 years in care management, including elder/disabled populations.