Care Management Support Coordinator

BCforward; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

BCforward is seeking a Care Management Support Coordinator II to support administrative care management activities. This remote role involves conducting outreach, handling inbound calls, and ensuring compliance with regulatory standards. Candidates should have a High School Diploma and at least 2 years of experience in customer service or call center environments.

Benefits

Medical insurance

Vision insurance

Qualifications

• Minimum of 2 years in an inbound call center or customer service role.
• Strong multitasking and organizational skills.
• Proven documentation and active listening abilities.

Responsibilities

• Conduct outreach calls to members to support care plan follow-ups.
• Handle inbound and outbound calls in a high-volume call center.
• Maintain accurate documentation in Virtual Health and other systems.

Skills

Multitasking

Organizational skills

Active listening

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by BCforward. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $24.00/hr

Direct message the job poster from BCforward

Recruitment Specialist || Hiring for Direct clients || PM/BA/SM/Risk/Regulatory/Control/Engineer [Functional & Tech Roles] [BFSI] - TSR Consulting

BCforward is currently seeking a highly motivated Care Management Support Coordinator II in Remote

Job Title: Care Management Support Coordinator II

Location: Remote (MST preferred; EST accepted with required 11 AM–8 PM EST shift)

Pay Rate: $24/hour

Position Purpose

The Care Management Support Coordinator II supports administrative care management activities including conducting outreach, handling inbound calls, and scheduling services. This role acts as a key point of contact for members and providers, resolving inquiries and ensuring accurate documentation in alignment with regulatory and state guidelines.

Key Responsibilities

• Conduct outreach calls to members to support care plan follow-ups and educate on resources and services.
• Assist members in connecting with community and health plan resources to promote high-quality care.
• Handle inbound and outbound calls in a high-volume call center environment, utilizing multiple systems.
• Support member onboarding by sending welcome letters, program materials, and other relevant communications.
• Maintain accurate and timely documentation in Virtual Health and other systems.
• Serve as a frontline contact for inquiries and provide information on care plans, procedures, and protocols.
• Refer members to available benefits and services, addressing Social Determinants of Health (SDOH).
• Perform administrative duties in accordance with state and regulatory standards.
• Comply with all company policies and quality standards.

Required Qualifications

• Education: High School Diploma or GED
• Experience: Minimum of 2 years in an inbound call center or customer service role
• Strong multitasking and organizational skills
• Proven documentation and active listening abilities
• Proficiency with Microsoft Office and navigating multiple software platforms simultaneously
• Ability to commit to the full 6-month contract without time off unless for pre-approved, valid reasons

Preferred Background

• Previous experience as a Program Coordinator or in administrative healthcare support
• Familiarity with health plan operations and member engagement
• Experience working with regulatory documentation and support systems like Virtual Health

Performance Expectations

• Handle 80+ inbound calls per month
• Maintain an average call answer speed of under 30 seconds
• Meet or exceed monthly performance and documentation metrics
• Remain engaged with supervisors and senior staff for updates and coaching

Training & Onboarding

• First day includes orientation, Centene University training, and equipment setup
• Access provisioning to systems and tools
• Introduction to daily workflows and expectations

Schedule

• MST Hours: 8:00 AM–5:00 PM (March–October) / 9:00 AM–6:00 PM (October–March)
• EST Hours: 11:00 AM–8:00 PM (Year-round, mandatory for EST applicants)
• Strict adherence to schedule, including assigned break and lunch periods
• Lack of inbound call center experience
• Inability to commit to full 6-month term
• Unwillingness to work the specified shift

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care, Medical Practices, and Retail Pharmacies

Referrals increase your chances of interviewing at BCforward by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Care Specialist” roles.

Clinical Administrative Coordinator - National Remote

Clinical Support Specialist (Remote - Dementia Care)

Health Information Management Representative - National Remote

Intake Specialist (Care Management and Navigation)

Arizona, United States $24.00-$26.00 1 day ago

Remote Medical Assistant/Patient Coordinator

Remote Medical Assistant/Patient Coordinator

Contracts Assistant - Healthcare (Remote)

Clinical Diabetes Specialist - Phoenix South

Assoc Specialist, Corp Credentialing - Remote

Phoenix, AZ $90,000.00-$110,000.00 6 months ago

NON-COMPACT STATE - PT Remote CCM/RTM Care Management Nurse (CA)

Care Review Clinician, PA (RN) (Must work PST)

Correspondence Processor - Remote ( Must work PST hours)

Administrative and Clerical Roles (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.