Care Management Social Worker Nonexempt

AdventHealth; Glendale Heights (IL); On-site; USD 36,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Job summary

UChicago Medicine AdventHealth in Glendale Heights, IL seeks a Care Manager to provide discharge planning and transition-of-care support. You will assess patient needs, coordinate with post-acute services, and advocate for patient rights throughout hospitalization.

The role requires a Master's degree, 2+ years in care management and social work, and strong communication skills. Day shift with full-time hours offers comprehensive benefits.

Qualifications

• Master's degree required.
• 2+ years care management experience preferred.
• 2+ years social work required.
• Excellent interpersonal communication and negotiation skills.
• Critical thinking and problem-solving skills.
• Psychosocial assessment skills.
• Customer service skills.
• Ability to work with diverse backgrounds; flexible and adaptable.
• Proficient in Outlook and electronic medical records.

Responsibilities

• Provide grief counseling, disease adjustment support, crisis intervention, goals of care planning, and de-escalation for patients as appropriate.
• Assess discharge planning needs across inpatient, observation, and emergency departments.
• Review medical records to inform transition of care plans.
• Develop discharge plans with contingency measures for timely care coordination.
• Communicate with post-acute services to ensure continuity of care and complete medical records.
• Participate in multidisciplinary rounds to review patient status and discharge plans.
• Educate patients and families on illness impacts and mobilize resources while supporting patient empowerment.
• Organize and facilitate patient/family care conferences with the team.
• Document evaluations, discharge plans, and barriers to progression.
• Advocate for patient rights and coordinate with payors for post-acute authorization.
• Assess readmissions for root causes and strategies.

Education

Master's

2+ social work

2+ care management experience

Excellent interpersonal communication

Negotiation skills

Critical thinking

Problem-solving

Customer service

Organizational skills

Outlook/EMR proficiency

Tools

EMR systems

Job description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

701 WINTHROP AVE

City:

GLENDALE HEIGHTS

State:

Illinois

Postal Code:

60139

Job Description:

• Provides grief counseling, disease adjustment support, crisis intervention, goals of care planning support, and de-escalation services for patients as appropriate.
• Assesses patients’ and families’ wholistically for discharge planning needs in the inpatient, observation and/or emergency departments, including prior functioning, support systems, financial, and psychosocial in a timely fashion to avoid delays in discharge planning.
• Reviews the medical record, including medications, history and physical, labs, and progress notes and incorporates the clinical, social, and financial factors into the transition of care plan.
• Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs.
• Leverages technology and follows standard work and best practices to communicate with post-acute care services and facilities to ensure patient care information is communicated for continuity of care, medical records are complete, and discharge reconciliation is accurate.
• Actively participates in multi-disciplinary rounds to review changes in patient status, progression and level of care, and discharge plans for all assigned patients to identify resources necessary at discharge and ensure a timely transition, escalating care delays to leadership as appropriate.
• Communicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services.
• Organizes and facilitates patient and family care conferences with the multidisciplinary team.
• Documents discharge planning evaluation, ongoing assessment, discharge plans, MDRs, barriers to progression of care, avoidable days, and patient and family needs according to standard work.
• Provides patient and family advocacy, and support patient’s choice and patient rights during hospitalization.
• Communicates with Payors patient’s needs for authorization for post-acute care as needed.
• Assesses readmitted patients for the patient’s and family’s perceived reasons for the readmission.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent interpersonal communication and negotiation skills [Required
• Critical thinking and problem-solving skills [Required]
• Psychosocial assessment skills [Required]
• Customer service skills [Required]
• Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded and adaptable to change [Required]
• Effective organizational skills [Required]
• Computer proficiency with Outlook e-mail and electronic medical records [Required]
• Flexible in a complex and changing healthcare environment [Required]
• Understanding of pre-acute and post-acute venues of care and post-acute community resources [Required]
• Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources [Required]
• Strong interview, assessment, and organizational skills [Required]
• Leadership skills [Required]
• Data analysis skills [Required]
• Current working knowledge of discharge planning, utilization management, care management, performance improvement and managed care reimbursement [Preferred]
• Knowledge of state and federal guidelines pertinent to Care Management [Preferred]
• Ability to identify appropriate community resources and to work collaboratively with patients, families, multidisciplinary team and community agencies to achieve desired patient outcomes [Preferred]
• Knowledge of state and federal guidelines pertinent to care management [Preferred]

Education:

• Master's [Required]

Work Experience:

• 2+ care management experience [Preferred]
• 2+ social work [Required]

Additional Information:

• Additional Licensure or certification requirements may apply depending on the specific unit or state in which this position is located.
• Please consult the relevant credential grid for detailed information regarding these requirements

Licenses and Certifications:

• Accredited Case Manager (ACM) [Preferred]
• Certified Case Manager (CCM) [Preferred]

Physical Requirements:

• Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$25.90 - $52.52

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.