Care Management Social Worker Nonexempt

adventhealth; United States; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

UChicago Medicine AdventHealth is seeking a skilled Care Manager to provide comprehensive discharge planning and psychosocial support for patients. You will assess needs across inpatient, observation, and emergency settings, develop effective discharge plans, and coordinate with post-acute services to ensure timely transitions.

Collaborating with a multidisciplinary team, you will educate patients and families, document evaluations, and advocate for patient preferences and rights throughout

Qualifications

• Excellent interpersonal communication and negotiation skills.
• Critical thinking and problem-solving abilities.
• Psychosocial assessment capabilities.
• Customer service orientation and flexibility.
• Ability to work with diverse populations and adapt to change.
• Strong organizational and documentation skills.
• Proficient with Outlook and electronic medical records.
• Knowledge of discharge planning and community resources.

Responsibilities

• Provides grief counseling, disease adjustment support, crisis intervention.
• Assesses discharge planning needs for inpatient, observation, and ED.
• Reviews medical records to inform transition of care plans.
• Develops discharge plans with contingency plans throughout the hospital stay.
• Coordinates with post-acute services and facilities for continuity of care.
• Participates in multidisciplinary rounds to optimize care delivery.
• Educates patients and families about illness impacts and resources.
• Organizes patient and family care conferences with the team.
• Documents discharge evaluations, barriers, and progression milestones.
• Advocates for patient rights and preferences during hospitalization.
• Communicates with payors for post-acute care authorization.

Skills

Interpersonal communication

Negotiation skills

Critical thinking

Problem solving

Psychosocial assessment

Customer service

Diversity & inclusion

Organizational skills

Outlook & EMR proficiency

Adaptability in healthcare

Discharge planning knowledge

Community resource knowledge

Leadership

Data analysis

Education

Master's Degree in Social Work or related field

Job description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

• Full time
• Shift:
  Day (United States of America)
• Address:
  701 WINTHROP AVE
• City:
  GLENDALE HEIGHTS
• State:
  Illinois
• Postal Code:
  60139

Job Description:

• Provides grief counseling, disease adjustment support, crisis intervention, goals of care planning support, and de-escalation services for patients as appropriate.
• Assesses patients' and families' wholistically for discharge planning needs in the inpatient, observation and/or emergency departments, including prior functioning, support systems, financial, and psychosocial in a timely fashion to avoid delays in discharge planning.
• Reviews the medical record, including medications, history and physical, labs, and progress notes and incorporates the clinical, social, and financial factors into the transition of care plan.
• Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs.
• Leverages technology and follows standard work and best practices to communicate with post-acute care services and facilities to ensure patient care information is communicated for continuity of care, medical records are complete, and discharge reconciliation is accurate.
• Actively participates in multi-disciplinary rounds to review changes in patient status, progression and level of care, and discharge plans for all assigned patients to identify resources necessary at discharge and ensure a timely transition, escalating care delays to leadership as appropriate.
• Communicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services.
• Organizes and facilitates patient and family care conferences with the multidisciplinary team.
• Documents discharge planning evaluation, ongoing assessment, discharge plans, MDRs, barriers to progression of care, avoidable days, and patient and family needs according to standard work.
• Provides patient and family advocacy, and support patient's choice and patient rights during hospitalization.
• Communicates with Payors patient's needs for authorization for post-acute care as needed.
• Assesses readmitted patients for the patient's and family's perceived reasons for the readmission.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent interpersonal communication and negotiation skills [Required
• Critical thinking and problem-solving skills [Required]
• Psychosocial assessment skills [Required]
• Customer service skills [Required]
• Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded and adaptable to change [Required]
• Effective organizational skills [Required]
• Computer proficiency with Outlook e-mail and electronic medical records [Required]
• Flexible in a complex and changing healthcare environment [Required]
• Understanding of pre-acute and post-acute venues of care and post-acute community resources [Required]
• Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources [Required]
• Strong interview, assessment, and organizational skills [Required]
• Leadership skills [Required]
• Data analysis skills [Required]
• Current working knowledge of discharge planning, utilization management, care management, performance improvement and managed care reimbursement [Preferred]
• Knowledge of state and federal guidelines pertinent to Care Management [Preferred]
• Ability to identify appropriate community resources and to work collaboratively with patients, families, multidisciplinary team and community agencies to achieve desired patient outcomes [Preferred]
• Knowledge of state and federal guidelines pertinent to care management [Preferred]

Education:

• Master's [Required]

Work Experience:

• 2+ care