Discharge Follow-Up Registered Nurse, Performance Improvement, FT, 8A-4:30P

Baptist Health; Coral Gables (FL); On-site; USD 45,000 - 61,000; Full time

Job summary

Baptist Health in Coral Gables, FL is seeking a Registered Nurse to provide telephone follow-up for discharged patients, review instructions, confirm required appointments, and answer questions from patients and families.

The role emphasizes patient satisfaction, service recovery, and timely referrals to appropriate care teams. Requires an Associate in Science, Basic Life Support, and at least 3 years of acute care experience, within a faith-based community focused on compassionate care.

Qualifications

• Degrees:

Responsibilities

• Provide telephone follow-up for discharged patients, review discharge instructions, confirm required appointments, and answer questions from patients/families.

Education

Associates in Science

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

To provide telephone follow up for the discharged patient, i.e. review of discharge instructions, confirmation of required appointments, answering any questions that the patient/family may have since leaving the hospital, and/or referral to the appropriate person/service, as needed. Permission to receive a courtesy call shall be obtained prior to the patient leaving the hospital. The nurse shall demonstrate accountability for patient satisfaction and service recovery. Estimated pay range for this position is $33.23 - $44.20 / hour depending on experience.

Qualifications

Degrees:

• Associates.

Licenses & Certifications:

• Basic Life Support.
• Registered Nurse.

Additional Qualifications

• Associates in Science required, 3 years acute care experience.

Minimum Required Experience: 3 Years

EOE, including disability/vets