Pool Patient Financial Associate Emergency Department, Patient Access, Per Diem, Shift Varies

Baptist Health; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth and development

Health and wellness resources

Wellness program

Tuition reimbursement

Job summary

Baptist Health South Florida is seeking a Patient Access professional to obtain and verify patient demographics and insurance information, including authorizations. The role includes scheduling appointments and working in a fast-paced call-center setting to meet quality metrics.

The incumbent will coordinate patient flow, understand insurance requirements, and support revenue cycle processes while delivering compassionate service to patients and families.

Qualifications

• High School diploma or equivalent required.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced environment.
• Detail oriented, organized, team player with excellent customer service and interpersonal skills.
• Knowledge of HIPAA, AHCA, EMTALA, and Medicare coverage structure.

Responsibilities

• Obtain and verify necessary demographic and insurance information, including authorizations/referrals/notifications.
• Schedule patients' appointments/procedures (initial, follow-up, add-on) as applicable.
• Work in a call center type environment and meet individual quality metrics (productivity, accuracy, QA).
• Coordinate patient flow, timely processing, and address questions or concerns.
• Maintain knowledge of Baptist Health South Florida pricing and revenue cycle operations.

Skills

Customer service

Interpersonal communication

Bilingual English/Spanish/Creole

Attention to detail

Typing speed

Education

High School or equivalent

Tools

Microsoft Office

EMR systems

Call center software

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills .
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.
• ) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets