Care Management Coordinator

TEKsystems; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Paid time off

Health Spending Account (HSA)

Job summary

TEKsystems is seeking an Administrative Care Management Support professional for a fully remote, contract-based role in the United States. You will support outbound and inbound member interactions, assist with scheduling, and help resolve inquiries to keep care plans on track.

The position emphasizes telephonic care coordination, onboarding activities, and documentation of non-clinical member records in compliance with state regulations.

Qualifications

• 1 year Medicaid experience required.
• Remote working experience preferred.
• Customer service experience and call center exposure are valued but not required.

Responsibilities

• Provide outreach to members via phone to support care plan steps and scheduling.
• Answer inbound calls, resolve issues, and document member records per state guidelines.
• Assist with onboarding and distribution of program materials to support member/provider relationships.

Skills

Medicaid experience

Remote working experience

Education

High School diploma or GED

Job description

Description

Position Purpose:Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.Education/Experience:Requires a High School diploma or GEDRequires 1 2 years of related experienceLicense/Certification:For Florida-Sunshine Health Plan - All interactions with members are done telephonicallyProvides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/serviceProvides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/serviceMay apply working knowledge of assigned health plan(s) activities and resourcesServes as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocolsSupports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationshipDocuments and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as neededKnowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needsPerforms other duties as assignedComplies with all policies and standards

Additional Skills & Qualifications

Years of experience required: 1 year Medicaid experienceDisqualifiers: No Medicaid experience, no customer service experience, no call center experienceAdditional qualities to look for: remote working experience

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.