Care Management Assistant — Health Admin Support

Molina Healthcare; Lisle (IL); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits and compensation

Job summary

Molina Healthcare is seeking Care Manager Processors to support care management activities at the Downers Grove office, with in-person presence up to four days weekly. The role emphasizes administrative support, scheduling, and coordination of member services.

Ideal candidates will have healthcare administrative experience, strong communication, and proficiency with Microsoft Office. CMA certification is preferred, and the position is suited for those living within reasonable driving distance of

Qualifications

• At least 1 year of experience in an administrative support role in health care.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Provides non-clinical administrative support to the care management function and contributes to interdisciplinary team efforts supporting provision of integrated delivery of care across the continuum.
• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principle member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.

Skills

Administrative support

Microsoft Office

Customer service

Time management

Communication skills

Detail oriented

Team player

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Outlook

Excel

Teams

Job description

Molina Healthcare is seeking Care Manager Processors to support care management activities at the Downers Grove office, with in-person presence up to four days weekly. The role emphasizes administrative support, scheduling, and coordination of member services.

Ideal candidates will have healthcare administrative experience, strong communication, and proficiency with Microsoft Office. CMA certification is preferred, and the position is suited for those living within reasonable driving distance of