Care Management Assistant

adventhealth; Sebring (FL); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Sebring, FL seeks a full-time patient services coordinator to support care teams and coordinate post-acute patient services. The role emphasizes patient interactions, documentation, and adherence to regulatory requirements.

You will work with care managers to arrange transportation, secure authorizations, and document communications, ensuring smooth care transitions and strong patient satisfaction. Equal opportunity employer.

Qualifications

• High School Grad or Equiv [Required]
• 1+ office experience [Preferred]
• 1+ office experience, preferably in a medical setting [Preferred]
• Previous data entry experience [Preferred]

Responsibilities

• Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team.
• Collaborates with the Care Managers for patient care coordination needs.
• Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family.
• Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations.
• Arranges patient transportation and follow up appointments as requested.
• Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager.
• Other duties as assigned.

Skills

Customer service

Care coordination

Office administration

Data entry

Communication

Education

High School Diploma or Equivalent

Tools

EMR system

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 4200 SUN N LAKE BLVD

City: SEBRING

State: Florida

Postal Code: 33872

Job Description:

• Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team.
• Collaborates with the Care Managers for patient care coordination needs.
• Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family.
• Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations.
• Arranges patient transportation and follow up appointments as requested.
• Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager.
• Other duties as assigned.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ office experience [Preferred]
• 1+ office experience, preferably in a medical setting [Preferred]
• Previous data entry experience [Preferred]

Pay Range: $16.51 - $26.42

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.