Care Gap Program Letter Coordinator

Abbott; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott seeks a Care Gap Program Letter Coordinator to support health system customers by managing pre-kit shipment letter programs and patient communications. You will collaborate with Gap Closure Operations, CS, and CX teams to intake, validate, and coordinate new letter programs, templates, and customizations for approval and mailing.

The role emphasizes data validation, Excel expertise, and the ability to drive progress on multiple care gap programs while ensuring accuracy and timely

Qualifications

• Bachelor's degree or equivalent experience in business/admin/finance fields.
• 2+ years of operational experience relevant to the duties listed.
• Expertise in Excel including pivot tables; Office suite proficiency.
• Ability to work without sponsorship and in the United States.

Responsibilities

• Lead the health system letter program from start to finish for orders.
• Validate data files and secure corrected inputs with stakeholders.
• Run reports with Tableau and Epic; share insights with stakeholders.
• Coordinate letter templates, logos, and mockups for customer approval.
• Track mail dates and coordinate with printing/mailing vendors.
• Take on ad hoc requests and support process improvements.

Skills

Strong communication

Self-motivation

Autonomy

Education

Bachelor's degree in business administration, Finance, or related field

High School Diploma with 4 years relevant experience

Tools

Microsoft Excel

Pivot tables

Tableau

Epic

Monday.com

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.

Position Overview

The Care Gap Program Letter Coordinator supports the Health System Care Gap team in managing, processing, and enhancing gap closure programs for health system customers. A key component of this role is managing our pre-kit shipment letter process to support initial patient communication for those participating in a care gap program. The coordinator partners closely with internal teams—including Gap Closure Operations, Customer Success (CSMs), and Customer Experience (CX) – to intake, validate, and coordinate new and routine letter programs for health system customers. This includes coordinating the appropriate letter template, gathering & validating letter customizations including logos, creating mockup letters for customer approval, partnering with our mailing/print vender, and implementing mail dates that align to the program launch date. Additionally, this role may take on ownership of specific responsibilities that support the execution & tracking of individual care gap programs and/or our program as a whole.

Essential Duties and Proven Skills

Include but are not limited to the following:

• Lead the health system letter program process from start to finish for both spreadsheet and electronic orders.
• Validate customer data files against required letter customization fields. When data is incomplete or inaccurate, proactively work with the appropriate Customer Success Manager to secure corrected inputs.
• Use Tableau and Epic to run various reports to be shared out with internal stakeholders.
• Notify Patient and Provider Support of new or routine care gap programs, including information relevant to call center when patients or providers call in with questions.
• Because most care gap programs are received in spreadsheet form, expertise with Microsoft Excel is required.
• Execute various ad hoc requests.
• Strong proof-reading skills to ensure error-free communications.
• Identify opportunities for process improvement within Gap Closure Program Execution team & the letter process specifically.
• Exhibit flexibility and willingness to take on new assignments as they are identified.
• Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
• Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
• Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
• Ability to set expectations & uphold them based on documented or communicated guidelines.
• Flexible toward change and can accept change to achieve objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in business administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experience with Exact Sciences’ (Abbott) Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.
• Prior experience working with Tableau.
• Prior experience with Epic software
• Prior experience with Monday.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE

THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

AN EQUAL OPPORTUNITY EMPLOYER

Abbott welcomes and encourages diversity in our workforce.

EEO (ENGLISH)

EEO (SPANISH)

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail]

Job Id 31163722 LocationUnited States - Wisconsin - Madison Medical surveillance No DivisionONCO Cancer Diagnostics Travel Yes, 5 % of the Time Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Keyboard use (greater or equal to 50% of the workday)