Gap Closure Program Analyst

Thornton Tomasetti; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking a Gap Closure Program Analyst to support data-rich processes for payer and health system customers. This onsite role in Madison involves validating inputs, coordinating with Revenue Cycle, CX, and the Lab, and ensuring accurate ordering and communications across teams.

You will analyze large datasets using Excel, Tableau, Epic, and Data Bricks, and drive process improvements for better patient outcomes and stakeholder alignment.

Qualifications

• Bachelor's degree in Business Administration, Finance, or field related to job duties.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Review and process gap closure program files, including required Cologuard ordering fields and eligibility.
• Use Excel, Tableau, Epic, and Data Bricks to analyze data and transform inputs for ordering and communication.
• Coordinate new bulk orders and readiness across Patient/Provider Support, Revenue Cycle, Customer Care, CX, and Lab.
• Perform ad hoc analyses, proofread program communications, and manage multiple priorities independently.
• Identify and support process improvements to enhance quality, efficiency, and stakeholder alignment.

Skills

Operational experience

Pivot tables

MS Office proficiency

Authorization to work in the US

Education

Bachelor's degree in Business Administration or Finance

Tools

Excel

Tableau

Epic

Data Bricks

Monday.com

Job description

Working at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Description

Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. An excellent retirement savings plan with a high employer contribution. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is within Abbott's Cancer Diagnostics business. Abbott's Cancer Diagnostics business was established through the acquisition of Exact Sciences', bringing together Abbott's global diagnostics leadership with Exact Sciences' expertise in cancer screening and diagnostic testing. Together, we're advancing the early detection of cancer and improving outcomes for patients through innovative, accessible testing solutions. Our combined portfolio and reach allow us to bring life-changing diagnostic technology to more patients, providers, and health systems worldwide. As the Gap Closure Program Analyst, you'll have the chance to support the Gap Closure Program Execution team by managing and enhancing programs for payer and health system customers. You'll work with large, complex data sets to validate program inputs, confirm member eligibility and ordering requirements, and coordinate operational readiness across Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab. This role is onsite in Madison, WI.

What You'll Work On

Review, validate, and process customer-submitted gap closure program files, including required Cologuard ordering fields, member eligibility, and data quality; partner with Operations Managers or Customer Success Managers to resolve incomplete or inaccurate inputs. Use Microsoft Excel, Tableau, Epic, and Data Bricks to analyze data, run reports, oversee address verification, and transform program data into actionable inputs for accurate ordering, communications, and downstream execution. Coordinate new bulk orders and operational readiness across internal partners, including Patient and Provider Support, Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab, ensuring teams have the information needed to support patients and providers. Execute ad hoc analyses and program requests, proofread program communications for accuracy, and manage multiple priorities independently while adapting to changing business and customer needs. Identify and support process improvements within Gap Closure Program Execution, using data and operational insights to improve quality, efficiency, stakeholder alignment, and the customer experience; contribute to a long-term vision and roadmap based on customer and business needs.

Required Qualifications

• Bachelors degree in Business Administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experience with Exact Science's Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.
• Prior experience with Tableau.
• Prior experience with Epic software.
• Prior experience with Monday.com.

Pay and Location

The base pay for this position is $61,300.00 - $122,700.00. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Support & Administration DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Madison : 5505 Endeavor Ln ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Equal Opportunity Employer

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, and for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

Other Information

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

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