Gap Closure Program Analyst

Abbott; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott in Madison, Wisconsin, is seeking a Gap Closure Program Analyst to support the program execution team. You will manage and enhance programs for payer and health system customers, validating inputs and coordinating readiness across Revenue Cycle, Customer Care, CX, and the Lab.

The role involves analyzing large data sets using Excel, Tableau, Epic, and Data Bricks, and driving improvements in data quality and order accuracy to support patients and providers.

Qualifications

• Bachelor's degree or 4 years of related experience in lieu of Bachelor's degree
• 2+ years of operational or related experience
• Expertise in Excel, including pivot tables
• Advanced proficiency in Microsoft Office Suite
• Authorization to work in the United States without sponsorship

Responsibilities

• Review, validate, and process customer-submitted gap closure program files, including required Cologuard ordering fields, member eligibility, and data quality
• Use Microsoft Excel, Tableau, Epic, and Data Bricks to analyze data, run reports, oversee address verification, and transform program data into actionable inputs for accurate ordering and downstream execution
• Coordinate new bulk orders and operational readiness across internal partners, ensuring teams have the information needed to support patients and providers
• Execute ad hoc analyses and program requests, proofread program communications for accuracy, and manage multiple priorities independently
• Identify and support process improvements within Gap Closure Program Execution based on data and insights

Skills

Experience

Excel (pivot tables)

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Excel

Microsoft Office Suite

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position is within Abbott's Cancer Diagnostics business. Abbott's Cancer Diagnostics business was established through the acquisition of Exact Sciences', bringing together Abbott's global diagnostics leadership with Exact Sciences' expertise in cancer screening and diagnostic testing. Together, we're advancing the early detection of cancer and improving outcomes for patients through innovative, accessible testing solutions. Our combined portfolio and reach allow us to bring life-changing diagnostic technology to more patients, providers, and health systems worldwide.

As the Gap Closure Program Analyst, you’ll have the chance to support the Gap Closure Program Execution team by managing and enhancing programs for payer and health system customers. You’ll work with large, complex data sets to validate program inputs, confirm member eligibility and ordering requirements, and coordinate operational readiness across Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab.

This role is onsite in Madison, WI.

What You’ll Work On

• Review, validate, and process customer-submitted gap closure program files, including required Cologuard ordering fields, member eligibility, and data quality; partner with Operations Managers or Customer Success Managers to resolve incomplete or inaccurate inputs.
• Use Microsoft Excel, Tableau, Epic, and Data Bricks to analyze data, run reports, oversee address verification, and transform program data into actionable inputs for accurate ordering, communications, and downstream execution.
• Coordinate new bulk orders and operational readiness across internal partners, including Patient and Provider Support, Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab, ensuring teams have the information needed to support patients and providers.
• Execute ad hoc analyses and program requests, proofread program communications for accuracy, and manage multiple priorities independently while adapting to changing business and customer needs.
• Identify and support process improvements within Gap Closure Program Execution, using data and operational insights to improve quality, efficiency, stakeholder alignment, and the customer experience; contribute to a long‑term vision and roadmap based on customer and business needs.

Required Qualifications

• Bachelors degree in Business Administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experience with Exact Science’s Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE
THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

Job Id 31163251 LocationUnited States - Wisconsin - Madison Medical surveillance No Division ONCO Cancer Diagnostics Travel Yes, 5 % of the Time Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Keyboard use (greater or equal to 50% of the workday)

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

AN EQUAL OPPORTUNITY EMPLOYER

Abbott welcomes and encourages diversity in our workforce.

EEO (ENGLISH)

EEO (SPANISH)

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340 or email [e-mail].