Care Experience Specialist

CINQCARE; Wheeling (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plans

401K with match

Dental & Vision

PTO

Pet insurance

Commuter benefits

CME for providers

Company phones for field staff

Job summary

CINQCARE seeks an Outreach/Care Guide to bridge the human and medical sides of care in local communities. You’ll listen, connect, and elevate stories to help Family Members feel supported on their journey.

Role combines outreach presence with wraparound support, collaborating with nurses, social workers, and the care team to ensure access to services and build trust with families in need.

Qualifications

• Associate degree or equivalent; bachelor’s degree preferred.
• 1–3 years in outreach, health education, or related work.
• Valid driver’s license and reliable transportation.
• Background check and training prior to field deployment.
• Bilingual or multilingual a plus (e.g., Spanish, Haitian Creole, Russian).
• EMT or Social Worker experience preferred.

Responsibilities

• Engage Family Members where they live, worship, and gather.
• Build trust through consistent presence and culturally aligned communication.
• Surface and address barriers to care such as food insecurity, transportation, or housing.
• Assist with paperwork for social services and basic support needs.
• Support in-home technology setup to enable virtual visits.

Skills

Communication

Empathy

Multilingual (preferred)

Education

Associate degree or equivalent

Bachelor's degree preferred

Job description

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides.

Key Responsibilities

Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).

• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
• Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs.
• Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
• Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
• Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
• Represent the company at community events and maintain a local map of trusted people and places.

Required Qualifications

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver's license and reliable transportation required.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.
• EMT or Social Worker experience Preferred

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.