Care Experience Navigator

CINQCARE; Buffalo (NY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Plans

401K match

Dental & Vision

Paid Time Off

Commuter benefits

Job summary

CINQCARE is seeking a Care Experience Specialist to meet people where they live and gather, building trust and removing barriers to care. You’ll bridge the human and medical sides of care, listening deeply to Family Members to support their journey.

In this role, you’ll engage high-risk individuals, coordinate with nurses and social workers, and document interactions in CINQIQ. Field-based outreach includes in-home visits and community events in Buffalo area.

Qualifications

• Associate degree or combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver’s license and reliable transportation preferred.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.

Responsibilities

• Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and follow up to ensure needs are met.
• Serve as a consistent point of contact, adjusting outreach frequency based on Family Member needs.
• Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
• Refer Family Members to the interdisciplinary care team for additional support and attend visits where appropriate to build trust.
• Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
• Represent CINQCARE at community events and maintain a local map of trusted people and places.

Skills

Communication skills

Bilingual

Education

Associate degree or higher

Job description

CINQCARE is seeking a Care Experience Specialist to meet people where they live and gather, building trust and removing barriers to care. You’ll bridge the human and medical sides of care, listening deeply to Family Members to support their journey.

In this role, you’ll engage high-risk individuals, coordinate with nurses and social workers, and document interactions in CINQIQ. Field-based outreach includes in-home visits and community events in Buffalo area.