Care Coordinator- UH Family Care Center - (497085 )

University of Houston; Houston (TX); Sur place; USD 22 000 - 25 000; Plein temps

Résumé du poste

The University of Houston's ClinicEnterprise is seeking a Care Coordinator to provide both clinical and clerical support within the Tilman J. Fertitta Family College of Medicine.

This role ensures quality, compassionate, evidence-based care in an integrated environment and collaborates with the care team to document high-risk patient profiles and maintain continuity of care. Key duties include triage by phone, coordinating lab results and pre-visit preparations, managing referrals, and assisting

Qualifications

• Requires specialized training beyond high school in a specific area or trade.
• Minimum of 3 years of directly job-related experience.
• National Medical Assistant Registration/Certification or Practical Nurse License may be required.

Responsabilités

• Accepts phone calls from patients forwarded by the front desk involving a clinical inquiry for existing patients.
• Performs protocol-based triage; routes phone calls as EMR notes to providers for review and instructions; returns calls to patients as directed by the provider.
• Places calls or creates letters regarding lab results for delivery to patients in a timely manner with coordinator.
• Reviews schedules daily to ensure pre-visit preparations are completed and results or reports are available in the medical record.
• Calls patients, consultants, imaging centers, or hospitals to arrange pre-visit preparations.
• Refills prescription medications per standing orders.
• Initiates external specialty or partner referrals to assist in continuum of care.
• Coordinates high-need patients to receive required specialty or partner care.
• Assists in completion of reports to assess and manage health needs of patient populations.
• Performs other job-related duties as assigned.

Connaissances

Phone triage

EMR documentation

Care coordination

Lab results communication

Patient communication

Referral management

Formation

Vocational training beyond high school

Description du poste

Department: ClinicEnterprise Salary: $16.63 - $18.73 (Commensuratewith Experience/Education)

Description

The Care Coordinator provides both clinical and clerical supportwithin the Tilman J. Fertitta Family College of Medicine. Ensuresthe provision of quality and compassionate evidence-based care in ahighly integrated environment. Accountable for collaborating withthe care team to consistently communicate and document high-riskpatient profiles while ensuring continuity of care for allpatients. Works closely with the care team to connect the dots ofcollaborative patient care.

• 1. Accepts phone calls from patients forwarded by the front deskinvolving a clinical inquiry specific to existing patients.
• 2. Performs protocol-based triage as appropriate; route phone callsin the form of phone notes documented in the EMR to the providerfor review and instructions; and return calls to patients asdirected by the provider in coordination with the Clinical NurseManager.
• 3. Places phone calls or creates template-based letters, asdirected by the provider, in regard to all lab results for deliveryto the patient in a timely manner in coordination with the ClinicalNurse Manager.
• 4. Reviews schedules on a daily basis to ensure that all pre-visitpreparations are completed prior to the patients visit, ensuresthat all lab and imaging results, consultation reports, caretransition details, or major changes in health status are availablein the patient's medical record.
• 5. Calls patients, consultants, imaging centers, and/or hospitalsto arrange for timely delivery of pre-visit preparations forpatients.
• 6. Refills prescription medication per the standing orderprotocol.
• 7. Initiates external specialty or partner referrals to assist inthe continuum of care.
• 8. Coordinates high need patients to receive the specialty orpartner care they require.
• 9. Assists the care team in the completion of reports that allowthe team to assess and manage the health needs of the patientpopulation, such as defined groups of patients (e.g., patients withspecific clinical conditions such as hypertension or diabetes,patients needing tests such as mammograms, immunizations,etc.
• 10. Performs other job-related duties as assigned.

MQ: Education: Requires specialized training in basic trades,principles, procedures practice, routines or techniques in aspecific area or trade which might normally be acquired through upto 18 months of education or training beyond the high school level.Vocational competence in the operation of mechanical or electronicequipment may be required.

Experience: Requires a minimum of three (3) years of directlyjob-related experience. Certification/Licensing: Requires technicalcertification or registration directly related to the job, asspecified on the job posting details. National Medical AssistantRegistration/Certification or Practical Nurse License required.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.