Care Coordinator- UH Family Care Center

University of Houston; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

University of Houston System in Houston, TX seeks a Care Coordinator to provide clinical and clerical support within the Tilman J. Fertitta Family College of Medicine.

You will communicate and document high-risk patient profiles, coordinate care, and support the care team to ensure continuity of care for all patients. You will handle triage calls, schedule pre-visit preparations, relay lab results, coordinate referrals, and assist with population health reports.

Qualifications

• Requires specialized training beyond high school level (up to 18 months).
• Minimum of three years directly related experience.
• Certification or registration related to the job is required.

Responsibilities

• Accepts patient calls and triages clinical inquiries for existing patients.
• Routes calls and documents notes in the EMR for provider instructions.
• Communicates lab results to patients in a timely manner with the care team.
• Reviews daily schedules to ensure pre-visit preparations are complete.
• Arranges timely delivery of pre-visit preparations with patients and providers.
• Refills medications per standing orders and initiates referrals as needed.
• Coordinates care for high-need patients with specialty or partner care.
• Assists in preparing reports to assess patient health needs.
• Performs other duties as assigned.

Skills

Communication skills

Care coordination

EMR documentation

Education

National Medical Assistant Registration

Practical Nurse License

Tools

EMR

Job description

Department:Clinic EnterpriseSalary:$16.63 - $18.73 (Commensurate with Experience/Education)

Description:

The Care Coordinator provides both clinical and clerical support within the Tilman J. Fertitta Family College of Medicine. Ensures the provision of quality and compassionate evidence-based care in a highly integrated environment. Accountable for collaborating with the care team to consistently communicate and document high-risk patient profiles while ensuring continuity of care for all patients. Works closely with the care team to connect the dots of collaborative patient care.

1. Accepts phone calls from patients forwarded by the front desk involving a clinical inquiry specific to existing patients.
2. Performs protocol-based triage as appropriate; route phone calls in the form of phone notes documented in the EMR to the provider for review and instructions; and return calls to patients as directed by the provider in coordination with the Clinical Nurse Manager.
3. Places phone calls or creates template-based letters, as directed by the provider, in regard to all lab results for delivery to the patient in a timely manner in coordination with the Clinical Nurse Manager.
4. Reviews schedules on a daily basis to ensure that all pre-visit preparations are completed prior to the patients visit, ensures that all lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient's medical record.
5. Calls patients, consultants, imaging centers, and/or hospitals to arrange for timely delivery of pre-visit preparations for patients.
6. Refills prescription medication per the standing order protocol.
7. Initiates external specialty or partner referrals to assist in the continuum of care.
8. Coordinates high need patients to receive the specialty or partner care they require.
9. Assists the care team in the completion of reports that allow the team to assess and manage the health needs of the patient population, such as defined groups of patients (e.g., patients with specific clinical conditions such as hypertension or diabetes, patients needing tests such as mammograms, immunizations, etc.
10. Performs other job-related duties as assigned.

MQ: Education: Requires specialized training in basic trades, principles, procedures practice, routines or techniques in a specific area or trade which might normally be acquired through up to 18 months of education or training beyond the high school level. Vocational competence in the operation of mechanical or electronic equipment may be required.

Experience: Requires a minimum of three (3) years of directly job-related experience. Certification/Licensing: Requires technical certification or registration directly related to the job, as specified on the job posting details. National Medical Assistant Registration/Certification or Practical Nurse License required.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.