Care Coordinator – Tamaa Program

Cctckids; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Children’s Crisis Treatment Center in Philadelphia seeks a Care Coordinator to support the Tamaa program and follow through with treatment team recommendations for refugee children aged 2–14 and their families in a trauma‑informed setting.

Identify community resources across Philadelphia, establish ties with West-African refugee groups, assess needs, develop service plans, link families to services, and maintain written and electronic records of contacts.

Qualifications

• Bachelor's degree in Social Work or related field.
• Minimum two years experience as a case manager or in a related position with children and families.
• Knowledge of and experience working with African immigrant and refugee communities.
• Strong ties to African immigrant, refugee, or diaspora communities and ability to build trust with children, families and stakeholders.
• Fluency in Swahili, French, Amharic, Somali, Arabic or other relevant languages preferred.

Responsibilities

• Identify resources within the Philadelphia community (MH/MR centers, schools, day care, health centers, housing, legal aid) and maintain up-to-date records of resources.
• Establish ties with West-African refugee groups and leaders.
• Assess service needs of refugee children and families and develop individualized plans with families.
• Link refugee children and families to needed resources and remove participation barriers (e.g., insurance).
• Maintain written/electronic records of client and resource contacts.
• Organize, run, and document Multicultural Community Events.
• Participate in staff trainings and meetings.
• Collaborate with the care team to ensure needs are met and interventions implemented.

Skills

Multicultural competence

Community engagement

Language skills

Team collaboration

Education

Bachelor's degree in Social Work or related field

Job description

At Children’s Crisis Treatment Center (CCTC), our staff is dedicated to addressing the impact of childhood traumatic events and other challenges. The Care Coordinator will support our Tamaa program and follow through with treatment team recommendations in a faced paced environment and meet the needs of the children ages 2-14 and their families presenting with crisis and behavioral health issues in a trauma-informed manner.

Summary of Essential Functions:

• Identify resources within the targeted community ( e. g., MH/MR Centers, schools, day care centers, District Health Centers, recreational programs, legal assistance programs, housing assistance programs), as well as other relevant resources located throughout Philadelphia, establish relationships with these resources, and keep up-to-date records about these resources
• Establish and maintain a positive working relationship with West-African refugee community, cultural, and religious groups/leaders
• Assess the service needs of refugee children and families and develop appropriate individualized service plans in collaboration with the children and families
• Link refugee children and families to needed resources
• Work w/ families to remove any barriers that may prevent participation in needed services (e. g., insurance)
• Work w/ refugee children and families on a regular basis (at least monthly face-to-face meetings) to assess progress and need for additional services/support. Revise children and families’ service plans accordingly
• Work collaboratively w/ other team members and external resources to ensure identified needs are being met/interventions are implemented
• Maintain written/electronic records of all client and resource contacts (both telephone and face-to-face contacts)
• Organize, run, and keep records of Multicultural Community Events
• Participate in CcTC staff trainings and agency-wide staff meetings
• Assume other responsibilities as assigned by supervisor and other leadership

Bachelors degree in Social Work or a related field.

A minimum of two years experience in working as a case manger or in a related position with children and families.

Demonstrated knowledge of and experience working with African immigrant and refugee communities, including an understanding of cultural norms, traditions, and community resources.

Strong ties to, and credibility within, African immigrant, refugee, or diaspora communities, with the ability to build trusting relationships with children, families, and community stakeholders.

Fluency in one or more languages commonly spoken by the populations served (e.g., Swahili, French, Amharic, Somali, Arabic, Lingala, or other relevant languages) is strongly preferred.

Ability to work well as part of a multi-disciplinary team and with a culturally/ethnically diverse population.