Care Coordinator Role - Aged Care Admin Career Growth

Hunt St; United States; Remote; USD 11,000 - 13,000; Full time

Benefits offered by this job

Remote work

Independent contractor engagement

Flexible schedule

Training provided

Job summary

Hunt St Pty Ltd in the Philippines connects Australian firms with remote professionals. This Service Delivery / Care Coordinator role is remote and engaged as an Independent Contractor, with Australian business hours (about 9 AM–5 PM AU time, Mon–Fri).

You will coordinate home care services, schedule carers, and act as the primary client contact. Training is provided and you will handle rostering, invoicing support, records, and compliance tasks.

Qualifications

• Previous experience in care coordination, service delivery, scheduling, or administrative support within aged care, disability, or community services.
• Strong computer skills and willingness to learn, with training provided.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a client-focused approach.
• Proficiency in scheduling software, CRM systems, and Microsoft Office tools.
• High attention to detail, accuracy, and documentation management.
• Ability to work independently while collaborating with a wider support team.
• Knowledge of care compliance standards and client confidentiality requirements.
• Empathetic and professional attitude when working with clients and caregivers.
• Problem-solving mindset with a proactive approach to challenges.
• Genuine passion for improving lives through quality service delivery.

Responsibilities

• Coordinate the scheduling and delivery of home care services in line with client care plans.
• Serve as the primary point of contact for clients, families, and support workers.
• Match clients with suitable caregivers and update schedules as needed.
• Manage service delivery coordination and rostering for efficient operations.
• Perform data entry and data compliance checks for accurate client records.
• Support content updates and marketing tasks as directed.
• Follow up on client feedback and resolve service-related concerns.
• Maintain up-to-date client records, care plans, and documentation.
• Collaborate with the care team to ensure compliance with standards and safety protocols.
• Provide updates on invoices and accounts receivable as required.
• Assist onboarding of new caregivers and staff.
• Support internal reporting, documentation, and compliance for service improvement.
• Identify opportunities to improve operational efficiency and client satisfaction.
• Perform other duties as directed by supervisor or director.

Skills

Care coordination

Scheduling

CRM systems

MS Office

Communication

Attention to detail

Independent worker

AU client liaison

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Care Coordinator Role - Aged Care Admin Career Growth — Remote

This role sits at the intersection of healthcare administration and customer coordination — a growing niche as Australia's aged care and disability support sectors expand under the NDIS and Home Care Package frameworks. For Filipino professionals, experience coordinating Australian care clients is a highly marketable credential in the BPO/remote work landscape.

Compensation vs. market: AUD $1,600/month is on the lower end for care coordinator roles when compared to Australian local salaries (AUD $5,000–$6,500/month), but is competitive for Philippine-based remote roles in the healthcare admin space, where similar positions often range AUD $1,200–$2,000/month.

• Care rostering and scheduling systems (transferable to healthcare, logistics, and HR ops)
• CRM and compliance documentation in a regulated industry
• Cross-cultural communication with Australian clients and families
• Accounts receivable and invoicing exposure

Green flags: Training is provided, the client is a focused home care provider (not a large bureaucratic organization), and the contractor model offers autonomy. The LinkedIn disclosure requirement signals a culture of transparency.

Red flags to watch: The "any other duties as directed" clause is broad. As an independent contractor, you won't receive employee benefits (SSS, PhilHealth, Pag-IBIG contributions are your responsibility). Confirm the scope of "marketing tasks" to avoid scope creep beyond the core coordinator role.

Looking for Philippines-based candidates

Job Role: Service Delivery / Care Coordinator

Compensation: $1,600 AUD / Monthly

Work Schedule: This role is expected to align with AU business hours (approx. 9 AM – 5 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: A dedicated home care provider driven by the belief that every individual deserves compassionate, reliable, and personalized support in the comfort of their own home. Our team works closely with clients, families, and care professionals to design care solutions that promote independence, dignity, and overall well-being.

Role Overview: We are looking for a compassionate, detail-oriented Service Delivery / Care Coordinator to oversee the coordination of care services for clients receiving in-home and community-based support. The role ensures that clients receive high-quality, person-centered care while maintaining smooth communication between clients, caregivers, and internal teams.

Key Responsibilities:

• Coordinate the scheduling and delivery of home care services in line with client care plans.
• Serve as the primary point of contact for clients, their families, and support workers.
• Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed.
• Manage service delivery coordination and rostering to maintain efficient operations.
• Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records.
• Support content updates and marketing tasks as directed.
• Follow up on client feedback and assist in resolving any service-related concerns.
• Maintain accurate and up-to-date client records, care plans, and documentation.
• Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations.
• Provide updates on invoice and accounts receivable as required.
• Assist in the onboarding and orientation of new caregivers and staff.
• Support internal reporting, documentation, and compliance efforts for service improvement.
• Identify opportunities to improve operational efficiency and enhance client satisfaction.
• Perform any other duties as directed by the supervisor or director.

Required Skills and Qualifications:

• Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.
• Strong computer skills and a willingness to learn, with training provided for the right candidate.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a client-focused approach.
• Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.
• High attention to detail, accuracy, and documentation management.
• Ability to work independently while collaborating with a wider support team.
• Knowledge of care compliance standards and understanding of client confidentiality requirements.
• Empathetic and professional attitude when working with clients and caregivers.
• Problem-solving mindset with a proactive approach to challenges.
• A genuine passion for improving the lives of others through quality service delivery.

This is a remote role set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor").

Is this role open to candidates outside the Philippines? No. The posting explicitly states it is looking for Philippines-based candidates only. All applicants must be located in the Philippines. What are the working hours for this care coordinator role? You are expected to align with Australian business hours, approximately 9 AM to 5 PM (AU time), Monday to Friday. As an independent contractor, you have some flexibility in how you manage your schedule around these core hours. What is the salary and how is it paid? The compensation is AUD $1,600 per month. The engagement is structured as an Independent Contractor Agreement, so payment terms and method would be agreed upon directly with the client. Do I need prior experience in aged care or disability services? Yes, previous experience in care coordination, service delivery, scheduling, or administrative support within aged care, disability, or community services is required. Training will be provided for the right candidate on specific tools and systems. What does the LinkedIn disclosure requirement mean? Successful candidates are expected to reflect this engagement on their LinkedIn profile, clearly marked as 'Independent Contractor'. You must also disclose any existing ongoing roles or client work to ensure transparency with the client.