Care Coordinator (Medical Receptionist/PSR)

Health In Motion Inc; Rhinelander (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with employer match

Onboarding program

Growth opportunities

Team buddy system

Job summary

Confluent Health, LLC is seeking a Care Coordinator to serve as the first voice and face for patients at the Rhinelander clinic. You will manage front desk tasks, schedule appointments, verify insurance, and handle referrals with a patient-centered approach.

The role requires strong communication, organization, and the ability to multitask in a fast-paced environment while maintaining HIPAA standards. Training and and growth opportunities are provided within a collaborative team.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk or healthcare reception.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, EMRs, email, and basic spreadsheets.
• Ability to discuss payments and scheduling professionally.
• A calm, patient-centered approach with attention to detail.

Responsibilities

• Front desk operations: check-in, check-out, scheduling, insurance verification.
• Review, schedule, and follow up on referrals and patient records.
• Maintain patient flow: confirm appointments, manage waitlists, handle cancellations.
• Collect copays and payments accurately.
• Uphold HIPAA in interactions and documentation.

Skills

Communication skills

Organization

Multitasking

Follow-up

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Phone systems

Job description

Overview

• Pay: ~$16-$22/HR (BOE)
• Location: Rhinelander, Wisconsin 54501

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations
• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental,
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Or Similar Clinical Office Setting Preferred But Not Required

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].