Care Coordinator (Medical Receptionist/PSR)

Confluent Health; Duluth (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer matching

Structured onboarding (30/60/90-day)*

Clear growth pathways

Collaborative team culture

Job summary

Confluent Health in Duluth, GA is seeking a Full Time Front Desk Medical Receptionist to join our Johns Creek team. You will greet patients, manage check-in/out, schedule appointments, verify insurance, and answer calls with a professional, welcoming presence.

We offer health, dental and vision insurance, PTO, a 401(k) match, onboarding and growth pathways, and a collaborative culture with strong leadership support across clinics.

Qualifications

• High School Diploma or GED.
• Medical front desk experience preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort with computers, scheduling systems, EMRs, email, and basic spreadsheets.
• Professional in discussing payments, scheduling, and insurance information.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and calls.
• Review, schedule, and follow up on referrals; update patient records and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, handling cancellations, and scheduling future visits.
• Collect copays and balances accurately, including basic payment tracking or reconciliation.
• Protect patient privacy and HIPAA compliance in all interactions and documentation.

Skills

Communication

Organization

Multitasking

Phone etiquette

HIPAA awareness

Education

High School Diploma or GED

Job description

Overview

Confluent Health System Solutions, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Johns Creek team!

• Pay: ~$17/HR
• Location: Duluth, Georgia 30097

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].