Care Coordinator Manager

Confluent Health; California; On-site; USD 100,289,000 - 114,616,000; Full time

Benefits offered by this job

Competitive pay

Insurance (medical, dental, vision)

PTO

401(k) with employer match

Life insurance

Parental perks

Job summary

Interstate Therapy Solutions is seeking a Clinic Business Manager / Care Coordinator for its Physical Therapy clinic. You will lead daily front office operations, coordinate patient scheduling, verify insurance, and supervise front desk staff, ensuring a smooth patient experience.

This role requires a minimum of 2 years in a medical front office, strong customer service skills, and the ability to manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• 2+ years of front office experience in a medical/physical therapy setting.
• Experience with medical insurance verification and authorizations is preferred.
• Strong customer service and communication skills.

Responsibilities

• Oversee daily front desk operations: check-in/check-out, scheduling, referrals, workflow coordination.
• Provide excellent patient service in person, by phone, and via email.
• Verify insurance benefits and obtain authorizations; collect co-pays/balances as needed.
• Maintain accurate patient information in the EMR system; supervise front office staff.

Skills

Front office experience

Customer service

Medical office coordination

Education

High school diploma

Tools

EMR system

Job description

Clinic Business Manager / Care Coordinator - Physical Therapy

Are you an experienced medical front office professional ready to take the next step into a leadership role? I Interstate Therapy Solutions, a member of the Confluent Health family, is seeking an organized, dependable, and patient-focused Medical Office / Care Coordinator Manager to lead daily front office operations and help create an exceptional experience for our patients.

This is a great opportunity for someone with medical or physical therapy front office experience who enjoys working with patients, coordinating a busy clinic, supporting a team, and keeping daily operations running smoothly.

How Interstate Supports You

We believe a great patient experience starts with a supported team. Benefits include:

• Competitive pay of $35.00-$40.00 per hour (BasedUpon Experience as Medical Office Manager)


• Employee-centric workplace culture


• Medical, dental, and vision insurance


• Short-Term and Long-Term Disability insurance


• Generous PTO


• 401(k) with employer matching


• Free life insurance


• Parental perks


• And more!

What You'll Do

• Oversee and Perform daily front desk operations, including patient check-in/check-out, scheduling, referrals, and workflow coordination


• Provide excellent customer service to patients in person, by phone, and via email


• Review and ensure accuracy and compliance of daily therapy notes


• Verify insurance benefits and obtain required authorizations


• Collect co-pays and co-insurance and follow up on outstanding patient balances as needed


• Maintain accurate and up-to-date patient information in the EMR system


• Supervise and support front office team members and assist with training


• Help ensure front office responsibilities are completed accurately and efficiently


• Coordinate with clinic leadership and the Billing team regarding collections, reporting, and front office operations


• Maintain an organized, professional front office environment


• Monitor and manage clinic supply inventory


• Maintain patient confidentiality and HIPAA compliance


• Perform other duties as assigned and pitch in wherever needed to support our patients and team

What We're Looking For

Required:

• High school diploma or equivalent


• Minimum of 2 years of front office experience in a physical therapy or medical office


• Experience with medical insurance verification and authorizations


• Strong customer service and communication skills


• Ability to multitask and stay organized in a busy healthcare environment


• Ability to prioritize responsibilities, follow directions, and use sound judgment


• Ability to build positive relationships with patients, providers, and coworkers

Preferred:

• 1+ year of supervisory or team lead experience


• Physical therapy or rehabilitation clinic experience


• Experience supporting or leading front office operations

Ready to Take the Next Step?

If you have experience in a medical front office, patient care coordination, insurance verification, or healthcare administration and are ready to take on a leadership role, we'd love to hear from you.

Confluent Health, LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin,marital status,age, disability, veteran status, or other applicable legally protected characteristics.If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].