Care Coordinator II

Centene Corporation; Hope (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Centene Corporation seeks a field-based Care Coordinator to support members across Hempstead, Howard, Little River and Sevier Counties in Arkansas. You will perform outreach by phone or home visits to discuss care plans and next steps, ensuring services are delivered and member satisfaction is achieved.

Travel up to 30% is required as you coordinate with providers, document member needs, and educate on benefits and resources.

Qualifications

• Requires a High School diploma or GED.
• Requires 1–2 years of related experience.
• Must reside in AR or border city; travel up to 30%.

Responsibilities

• Outreach to members via phone or home visits to discuss care plans and next steps.
• Coordinate care activities with providers, partners and family caregivers.
• Answer inquiries about care plans and assist with referrals as needed.
• Document member needs and maintain records per regulatory requirements.
• Educate on benefits and resources available; support continuity of care.

Skills

Communication

Care coordination

Documentation

Education

High School diploma or GED

Job description

Position Purpose

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Key Details

This field-based role serves members throughout Hempstead, Howard, Little River, and Sevier Counties, Arkansas. Candidates must reside within one of the assigned counties to effectively support the membership and meet travel requirements.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience

Requires a High School diploma or GED.

Requires 1 - 2 years of related experience

License/Certification

• For Arkansas Total Care plan - Bachelor's degree in social science/health-related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 30%. required

Pay Range

Pay Range: $17.84 - $28.02 per hour

About the Company

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules

Diversity and Inclusion

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act