Care Coordinator II

Pyramid Consulting, Inc.; Fort Lauderdale (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Care Coordinator II for a remote contract position. The role involves supporting pediatrics, assisting caregivers, and handling calls related to medical issues. Candidates should have 2-3 years of experience in managed care or medical office settings, with strong customer service skills and medical terminology knowledge.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• 2-3 years of experience in managed care or medical office.
• Knowledge of customer service and claims processing.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Support pediatrics and assist caregivers and parents.
• Handle calls from parents and caregivers regarding issues.
• Deliver quality care and provide White Glove Service.

Skills

Medical Office

Customer Service

Claims processing

Education

High School diploma or GED

Job description

Immediate need for a talented Care Coordinator II. This is a 5+ Months Contract to Hire opportunity with long-term potential, located remotely in the U.S. Please review the job description below and contact me ASAP if interested.

Job ID : 25-66800

Pay Range : $21 - $22 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Support pediatrics as part of the team.
• Work with the Concierge team to assist caregivers and parents.
• Handle calls from parents and caregivers experiencing issues such as nurse call-offs, medication refills, or delayed medical supplies.
• Collaborate with caregivers/parents to resolve issues based on call information.
• This role is not a call center position.
• No current performance metrics are specified.
• Support a small population of 800-1000 members.
• Handle calls based on volume, focusing on delivering quality care.
• Provide White Glove Service, with evaluation based on customer service, not call volume.

Key Requirements and Technology Experience :

• Key Skills: Medical Office, Customer Service, Claims processing.
• 2-3 years of experience in managed care, medical office, or healthcare facility, demonstrating medical administration duties.
• Knowledge of customer service, utilization review, or claims processing in a managed care environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.
• Experience in call centers, healthcare customer service, front desk/receptionist roles within healthcare settings.
• Medical Terminology knowledge.
• High School diploma or GED required.

Our client is a leading healthcare organization. We are currently interviewing for this and similar contract positions. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal employment opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

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