Care Coordinator

Cascade Comprehensive Care; Klamath Falls (OR); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Excellent benefits

401(k) pension plan

Medical, dental, and vision insurance

Vacation

Job summary

Cascade Comprehensive Care seeks a dedicated care coordination professional to support members’ needs and promote continuity of care. The role focuses on coordinating with PCPs, community resources, and care teams to deliver effective, cost-conscious support.

You will build relationships with members and families, develop care plans, and advocate for optimal outcomes while maintaining HIPAA standards and collaborating with clinical leadership. Hybrid work option available.

Qualifications

• Associate's degree from two-year college or university; and 2 to 4 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conducts member outreach and evaluation to determine member needs.
• Coordinates with local agencies, PCPs, and community resources to identify and support members in need of care coordination.
• Attends ICT meetings, care coordination meetings, and other meetings as assigned.
• Maintains knowledge base and referral list of local healthcare resources for care coordination including internal and external referrals.
• Manages care coordination and care setting transitions of all assigned members, consulting with Case Managers as needed.
• Develops working relationship with member, family or representative, and care team as member advocate.
• Develops member care plans/shared goals through evaluation of needs in collaboration with member and Case Managers as needed.
• Reviews cases with Clinical Operations management or Chief Medical Officer when necessary.
• Provides education, resources, and referrals for both the member and family/support system.
• Maintains confidentiality and HIPAA compliance.
• Maintains punctual, regular attendance; works collaboratively in a team.

Skills

Care coordination

Communication

Team collaboration

Advocacy

Education

Associate's degree

2–4 years related experience

Tools

Database

Spreadsheet

Report writing

Project management

Word processing

Presentation tools

Scheduling software

Email

Job description

This position is responsible for providing ongoing care coordination and support to meet the individual needs of the members. This position is also responsible for promoting continuity of care and cost effectiveness through coordination and integration of functions of case management, utilization review, discharge planning and member outreach. This position is responsible for organizing workflows, managing communications, tracking critical information, creating reports, and establishing links with community resources by performing the following duties.

• Conducts member outreach and evaluation to determine member needs.
• Coordinates with local agencies, primary care providers (PCPs), and community resources to identify and support members in need of care coordination.
• Attends Interdisciplinary Care Team (ICT) meetings, care coordination meetings, and other meetings as assigned.
• Maintains an extensive knowledge base and referral list of local healthcare resources in order to provide care coordination including internal and external referrals to connect members to appropriate community-based resources.
• Manages the care, coordination, and care setting transitions of all assigned members, consulting with Case Managers as needed.
• Develops a working relationship with the member, family or representative, and care team and serves as a member advocate.
• Develops member care plans/shared goals through evaluation of member needs, condition, and situation, in collaboration with the member and consulting with Case Managers as needed.
• Reviews cases with Clinical Operations management or Chief Medical Officer when necessary.
• Provides education, resources, and referrals for both the member and their family or support system.
• Maintains a positive working relationship with providers and community partners.
• Maintains confidentiality and complies with HIPAA rules and regulations.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from manager.

EDUCATION And/or EXPERIENCE

Associate's degree from two-year college or university; and 2 to 4 years related experience and/or training; and/or training; or equivalent combination of education and experience.

Computer Skills

Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.

CERTIFICATES, LICENSES, REGISTRATIONS

Traditional Health Care Worker Certification (Community Health Worker or Personal Health Navigator) or the ability to obtain within 18 months of hire.

We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan.

We are an Equal Opportunity Employer.

Hybrid Position