Care Coordinator (Full-Time)

ABI Health Care; New York (NY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health Insurance

Statutory Benefit

401(k)

Paid Time Off

Paid Holiday

Job summary

A home care agency in New York is seeking a Care Coordinator who is passionate about helping others. You will coordinate care for seniors, build connections, and provide excellent service. The ideal candidate has a high school diploma and experience in customer service. Language skills in Mandarin and/or Cantonese are desirable. This position offers full-time hours at $20-23 per hour, with health insurance and paid time off. The role is located in Flushing, New York, requiring in-office attendance five days a week.

Qualifications

• Experience in customer-service roles.
• Ability to use computers effectively.
• Excellent time management and multitasking skills.

Responsibilities

• Coordinate care and match seniors with caregivers.
• Build connections with seniors and families.
• Provide fast and effective service.
• Identify trends through data gathering.
• Collaborate with insurance partners.
• Ensure compliance with regulations.

Skills

Customer service

Language skills: English + Mandarin and/or Cantonese

Problem-solving

Organizational skills

Technical skills

Cultural sensitivity

Education

High school diploma or GED

Job description

TEAM NY coordinates the delivery of home care services to Chinese-American patients in New York City and Long Island through a network of three Licensed Home Care Service Agencies (LHCSAs): ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare. TEAM NY is the largest and longest-standing company in this space! We are looking for mission-driven contributors who want to be part of something that matters.

ROLE SUMMARY

ABI, Life, and ATD are looking for a passionate, organized, patient, and well-spoken Care Coordinator to support our agency (we will place you at one of the three agencies where you best fit). This role is the heart and soul of our operations. You are the point-person for patients, caregivers, and families. This role is ideal for someone who thrives on helping others and is committed to providing the best service possible for our clients. We want to hear from you.

WHAT YOU’LL DO

• Coordinate Care: Match seniors with awesome caregivers and keep schedules running smoothly. Be the go-to problem solver when things get tricky.
• Build Connections: Show empathy and patience for seniors. Create long lasting relationships. You’re the key to making their day better!
• Deliver Great Service: Handle questions fast, and make sure families feel supported.
• Shape Strategy: Gather data and identify trends that support informed decision‑making.
• Fuel the Flow: Collaborate with insurance partners to keep the business thriving.
• Rock Compliance: Protect our patients’, caregivers’ and company data. Train caregivers on electronic visit verification (EVV). Uphold the rules set by NY State.

WHAT YOU’LL BRING

• Experience: You’ve worked in customer‑service roles before. You LOVE people.
• Education: High school diploma or GED required
• Language: English + Mandarin and/or Cantonese. Additional Chinese dialects preferred.
• Technical skills: Can use computers well. Picks up on new tools and programs fast.
• Problem‑solving: You resolve issues with speed. Challenges are opportunities.
• Organizational skills: Excellent time management and multitasking skills.
• Cultural Sensitivity: Deep respect and understanding of the communities we serve.

WHY JOIN TEAM NY

• Growth: Be at New York’s fastest growing agency and part of a National Network.
• Impact: Help shape the future of how home care is delivered.
• Community: Work with a close‑knit team that values empathy, respect, dignity, friendship.

PAY

$20-23/hour (Full-Time)

Location

Flushing, New York (about 30-45 minutes from Manhattan).

In-office 5 days a week.

• Health Insurance
• Statutory Benefit
• 401(k)
• Paid Time Off
• Paid Holiday

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131-07 40th Road, Unit E15, Flushing, NY 11354