Care Coordinator - Front Desk

Texas Physical Therapy Specialists; Von Ormy (TX); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Paid time off and comprehensive health

401(k) with employer match

Comprehensive training including EMR

Structured onboarding and support

Clear growth pathways

Descrizione del lavoro

Confluent Health and its affiliated brands are seeking a Care Coordinator to be the first voice and face for patients, ensuring a warm, organized, and professional experience from the initial call through every visit. This is a fast-paced role where you’ll stay organized, take ownership, and support both patients and the clinical team.

This position handles front desk operations, appointment scheduling, insurance verification, payments, and HIPAA compliance, with comprehensive training and clear

Competenze

• Experience in a customer-facing or patient-facing role (retail, hospitality, call center, medical reception, etc).
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer skills: navigating scheduling software, emails, spreadsheets.

Mansioni

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and schedule referrals; update patient records and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, cancellations, and future visits.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and HIPAA compliance in all interactions.

Conoscenze

Customer-facing experience

Multitasking

Organized and detail-oriented

Phone communication

Basic computer proficiency

Formazione

High School Diploma or GED

Descrizione del lavoro

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation


• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match


• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette


• Structured onboarding and ongoing support from clinic leadership


• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources


• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls


• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps


• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits


• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed


• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED


• At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone


• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented


• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism


• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets


• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Pay Rate: $16.00/hr

Confluent Health,LLCand its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to requestan accommodationdue to a disability, please contact us at [e-mail].