Care Coordinator - Front Desk

Peak Physical Therapy; Kennewick (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with match

Job summary

Confluent Health is seeking a Care Coordinator to deliver an outstanding patient experience at the front desk. You will be the first voice and face for patients, responsible for scheduling, insurance verification, and coordinating referrals with the clinical team.

The role emphasizes organized multitasking, professional communication, and a warm demeanor, with comprehensive training and clear growth pathways within the clinic leadership structure.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized.
• Comfortable communicating on the phone with patients.
• Basic computer proficiency: learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and following up on future visits.
• Collect copays and other patient payments professionally and accurately.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

HIPAA compliance

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Microsoft Excel

Job description

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation
• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Pay Rate: $18.00/hr

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].