Care Coordinator

Better Morning, Inc; Ashburn (VA); On-site; USD 30,307 - 34,440; Full time

Job summary

Better Morning, Inc in Ashburn, VA is seeking a Care Coordinator with some medical office experience to greet clients, schedule appointments, verify insurance benefits, obtain prior-authorizations, collect payments, and perform office tasks for a behavioral health practice.

The role requires strong professional communication, ability to coordinate with clinicians, and reliable office operations support. Full-time, in-person position with standard weekday shifts in the DC area.

Qualifications

• BS/BA in Social Science Field or related field.
• 1 year customer service experience preferred.

Responsibilities

• Greet clients and schedule appointments.
• Verify insurance benefits and obtain prior-authorizations.
• Collect copays/coinsurance and manage payments.
• Support office tasks: chart management, filing, copying.

Skills

Professional communication

Customer service

Education

BS/BA in Social Science Field or related fields

Job description

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014.

In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia.

In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder’s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population.

Job Description

Care Coordinator with some prior medical office experience needed to greet clients, schedule appointments, answer phones, check insurance benefits via phone or online, obtain prior-authorizations, collect payments (copays, coinsurance, etc.) and conduct office functions such as copying, filing, chart management, etc., for a behavioral health practice. These duties are not inclusive and will include other tasks as assigned. Must be very good at professional communication.

Responsibilities

• Work closely with Psychiatrist
• Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations.
• Run the case load report
• Complete consumer surveys
• Make reminder calls for assessors, psychiatrist, NP, therapists
• Document the reminder calls
• Schedule consumer for intake
• Create consumers profile in credible
• Prior medical billing experience required to perform obtain prior-authorizations
• Check the voice messages, save or delete as needed
• Review each clinician’s availability for the week for D&A and tele counseling and keep a note of these availability to serve the consumers
• Review the no show report, call and reschedule
• Other related duties as assigned

Qualifications

Education: BS/BA in Social Science Field or related fields

Experience: Customer service: 1 year (Preferred)

Additional Information

Number of Position: 4 Positions

Ability to commute/relocate

• Washington DC- Reliably commute or willing to relocate (Required)

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person