Care Coordinator, Departments (Waco, TX)

Ennoblecare; Waco (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA

PTO & holidays

401(k) with company match

Employee referral program

Payactiv pay-on-demand

Job summary

Ennoble Care in Waco, TX is seeking a full-time Care Coordinator for Durable Medical Equipment, referrals, and medical documentation to join our Departments Team. The role coordinates patient care, manages referrals, DME orders, and ensures accurate documentation and communication across patients, providers, and vendors.

The ideal candidate has experience in healthcare administration, EMR systems, HIPAA compliance, and strong multitasking and communication skills.

Qualifications

• Healthcare experience preferred in care coordination, medical office admin, referrals, DME, medical records, or insurance verification.
• Knowledge of EMR systems, HIPAA, medical terminology, and healthcare documentation.
• Strong organizational, multitasking, communication, and problem-solving skills.

Responsibilities

• Coordinate all aspects of patient care, including referrals, DME, medical documentation, and related administrative workflows.
• Review and process physician orders to ensure complete clinical documentation, prescriptions, signatures, and insurance information.
• Communicate with patients, caregivers, clinicians, referral offices, facilities, insurers, and DME vendors to coordinate services and resolve issues.

Skills

EMR familiarity

Communication

Organizational skills

Problem-solving

Attention to detail

Phone skills

Tools

EMR systems

Microsoft Office

Job description

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider serving patients across multiple states. Our clinicians provide care in patients' homes, supporting individuals with chronic conditions and limited mobility. We seek compassionate professionals who embody our motto, "To Care is an Honor."

Job Description

Ennoble Care is seeking a full-time Care Coordinator, Durable Medical Equipment, Referrals, and Medical Documentation to join our Departments Team in Waco, TX. The Care Coordinator serves as a central point of contact for coordinating patient care by managing referrals, durable medical equipment (DME), medical documentation, insurance-related requirements, and communication between patients, providers, vendors, and healthcare facilities. This position ensures patients receive timely services while maintaining accurate documentation and supporting continuity of care.

Responsibilities

• Coordinate all aspects of patient care, including referrals, durable medical equipment (DME), medical documentation, and related administrative workflows.
• Receive, review, and process physician orders to ensure all required clinical documentation, prescriptions, signatures, and insurance information are complete before submission.
• Communicate with patients, caregivers, clinicians, specialists, referral offices, healthcare facilities, insurance representatives, and DME vendors to coordinate services and resolve issues.
• Submit referrals, medical documentation, and DME orders through the electronic medical record (EMR) and applicable vendor or provider portals.
• Request, obtain, review, upload, organize, and maintain medical records and supporting documentation within the EMR while ensuring accuracy and HIPAA compliance.
• Monitor referral, documentation, and DME orders from initiation through completion, following up on outstanding requests, delayed responses, denials, incomplete documentation, and delivery status.
• Assist with insurance verification, prior authorization requirements, and supporting documentation as needed to facilitate patient services.
• Schedule and coordinate patient appointments with specialists, imaging centers, community providers, and other healthcare resources while ensuring consultation reports are received and documented.
• Maintain accurate documentation of all communications, patient interactions, status updates, and completed tasks within the EMR.
• Identify urgent patient needs, barriers to care, or safety concerns and promptly escalation issues to the Team Lead or appropriate clinician.
• Collaborate with interdisciplinary teams to ensure seamless coordination of care and positive patient outcomes.
• Follow departmental workflows, company policies, HIPAA regulations, and documentation standards.
• Support department operations and perform additional care coordination duties as assigned.

Qualifications

• Previous experience in healthcare, care coordination, medical office administration, referrals, DME, medical records, insurance verification, prior authorizations, or customer service preferred.
• Working knowledge of electronic medical records (EMR), HIPAA, medical terminology, and healthcare documentation.
• Strong organizational, multitasking, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced healthcare environment.
• Comfortable spending a significant portion of the workday on the telephone.
• Proficient with Microsoft Office and standard office equipment.
• Positive attitude, adaptability, professionalism, and strong customer service skills.
• Must successfully pass a background check.
• Must be available Monday through Friday, 8:00 a.m. to 4:30 p.m. This is a full-time, on-site position in Waco, TX.

Benefits

• Medical, dental, vision, life, short-term and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Accident, critical illness, and hospital indemnity coverage
• Paid Time Off (PTO), Paid Sick Time, and paid office holidays
• 401(k) with up to a 3% company match
• Employee Referral Program
• Payactiv pay-on-demand access to earned wages

Applicants must disclose any current or future need for employment-based immigration sponsorship prior to receiving an o