Care Coordinator - Contractor

Cchc Online; South Holland, Northern (IL, KY); Híbrido; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

CCHC is seeking a Care Coordinator to join the care management team. You will assist with outreach to patients, gather medical records, and support the care management model across the care team in accordance with CCHC policies.

You will monitor MHN portal, conduct initial screenings, educate patients, and coordinate with Medical Home to develop individualized care plans, while addressing barriers to adherence and ensuring timely appointments.

Qualificações

• High school diploma or equivalent required.
• Three years of experience in a medical office; ambulatory experience required.
• One to three years of experience with electronic medical records.
• Medical Assistant program completion preferred.
• Knowledge of the needs of highly complex patients.
• Strong verbal and written communication skills and interpersonal skills.
• Good organizational skills.
• Ability to multi-task and be self-motivated.
• Ability to work effectively independently and as part of a team.

Responsabilidades

• Monitors MHN portal and coordinates care activities.
• Gathers and delivers required documents for the care management model.
• Assists with initial patient screening, surveys, and education under the care team guidance.
• Follows up with patients in hospital/clinic settings as needed.
• Audits patients’ records and collaborates with Medical Home to arrange care.
• Acts as a liaison to multiple departments and providers.
• Connects patients to community-based services and referrals within insurance plans.
• Schedules appointments and monitors adherence to appointments.
• Documents correspondence in MHN portal and EMR systems.
• Develops individualized care plans with the care management team.
• Identifies barriers to adherence and works with patients to alleviate them.

Conhecimentos

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multi-tasking

Self-motivated

Independent work

Team collaboration

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

The Care Coordinator will be an integral member of the care management team. Responsible for assisting the team in providing outreach efforts to patients currently receiving care management services. This role will utilize the established model of case management to support the care teams. Exemplifies the CCHC mission, vision and values and acts in accordance with CCHC policies and procedures, including complying with all CCHC Customer Service Standards.

Responsibilities

• Monitors Medical Home Network (MHN) portal.
• Gathers and delivers required documents for care management model, including but not limited to medical records outside of CCHC, referral/consult notes, and post hospitalization records.
• Involved in the initial patient screening process, initial patient survey, reminder patient phone calls, as well as providing education under the guidance of the care team.
• Follows up with patients in the hospital/clinic setting as needed.
• Audits patients’ records.
• Work across all payor panels.
• Serves as a trained health coach to patients (CCHC will provide motivational interviewing training)
• Connect patient and Medical Home to needed community-based services, providing care management.
• Assists patients in utilizing healthcare services and referrals that are both in and out of their individual insurance plan.
• Schedules appointments and monitors compliance with keeping appointments.
• Documents all correspondence in MHN portal and electronic medical records, as necessary.
• Collaborates with patient’s Medical Home to arrange conference calls as needed.
• Collaborates with the care management team to develop the patient’s individualized care plan.
• Works with care team to improve identified outcomes by using MHN quality measures.
• Works with care team to identify extrinsic barriers to adherence (i.e. transportation, financial concerns or pharmacy) and works with patient and team to alleviate barriers.
• Acts as a liaison to multiple departments, agencies, and provider offices.
• Performs related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• No licensure required. At least three years of experience in a medical office; experience working in an ambulatory environment required.
• One to three years of experience with electronic medical records.
• Medical Assistant program completion preferred.
• Knowledge of the needs of highly complex patients.
• Strong verbal and written communication skills and interpersonal skills.
• Good organizational skills.
• Ability to multi-task and be self-motivated.
• Ability to work effectively independently and as part of a team.