Care Coordinator - Commack

Stony Brook Medicine; Commack (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Stony Brook Medicine is seeking an Administrative Assistant II to join the World Trade Center Health Program team in Commack. You will support the member services group, manage schedules, maintain EMR documentation, and assist with data entry and resource navigation for patients and families.

The role involves coordinating with case management, clinicians, and program staff, handling confidential information, and ensuring accurate records.

Qualifications

• Bachelor's degree (foreign equivalent or higher) or four years of healthcare admin experience in lieu of degree
• One year of full-time administrative experience in a healthcare setting
• Experience with Microsoft Word and/or Excel
• Experience maintaining spreadsheets, data-entry, navigating EMR/databases

Responsibilities

• Provide administrative and clerical support; schedule and maintain case management and other programs; maintain spreadsheets and databases; document interactions in EMR
• Provide direct care coordination via call center; assist with referrals, authorizations, and follow-up; educate patients and families about the program and coverage; collaborate with case management and providers

Skills

Data entry

Spreadsheet management

EMR navigation

Communication

Patient navigation

Healthcare system navigation

Scheduling

Team collaboration

Education

Bachelor's degree or higher in a related field or equivalent combination of education/experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description - Care Coordinator - Commack (2602076)

Required Qualifications

• Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor's degree, any combination of higher education and/or administrative experience in a healthcare setting totaling four (4) years may be considered. One (1) year of full-time administrative experience in a healthcare setting.
• Experience working with Microsoft Word and/or Excel.
• Experience maintaining spreadsheets, data-entry, navigating electronic medical records and/or databases.

Preferred Qualifications

• Experience in electronic clinic scheduling.
• Experience with assisting patients in navigating healthcare systems, healthcare insurance and/or public healthcare programs.
• Experience working with patients with comorbid health issues, including cancer, PTSD, sleep apnea and dementia.
• Experience and/or knowledge of the program standards of the World Trade Center Health Program.

Brief Description of Duties

The care coordinator will work as part of the member services team that supports 9/11 responders. The role will require working with confidential information and the need to work with families and patients on sensitive health issues. The care coordinator plays a vital role in the call center interacting with members, assessing their needs and assisting the patient with navigating the Program’s resources. The candidate must possess a high level of professionalism and have excellent communication skills.

Duties

• Provide Administrative Clerical Support: Work in collaboration with the case management team and care providers to provide administrative and clerical support. Schedule and maintain schedules for case management and other special programs, such as nutrition. Assist with creating and maintaining spreadsheets and databases for provider and community resources such as behavioral health services, disease care management specialist, home care providers. Produce and maintain thorough, accurate and timely documentation, including notes in the Electronic Medical Records (EMR) system. Documentation of interactions with members with details about services provided and topic and outcome of call.
• Provide Direct Care Coordination: The position is part of call center that provides assistance to a variety of inquiries and assists in navigating care for referrals, durable medical equipment, and authorizations. Follow-up with patients, provider offices and internal staff to ensure access to care and efficiency in care delivery. Educate patients and families to understand WTC Program and limitations in coverage. Assist with care coordination activities including referrals, authorizations, transition care planning, integrated care delivery, and follow-up. Assist with members pre-screenings assessments, face to face assessments, and acuity assignment. Regularly collaborate with case management, coordinate, and communicate with member providers, mental health providers, and family members. Attend and participate in meetings and training sessions, as required. Provide coverage for the case management department in various concentrations.
• Other Duties as Assigned.

Special Notes

The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

The incumbent must be willing to work and travel between the Westbury and Commack clinic locations. Occasional Evenings and Saturdays will be required.

For this position, we are unable to sponsor candidates for work visas.

Equity and Diversity Statement

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at [phone] or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Job Details

Official Job Title: Administrative Assistant II

Job Number: 2602076

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Commack

Department/Hiring Area: Dept. of Med. - World Trade Center Health Program

Schedule: Full-time

Shift: Day Shift

Shift Hours: 8:30a.m. - 4:30p.m.

Appointment Type: Regular

Salary Grade: N7

SBU Area: The Research Foundation for The State University of New York at Stony Brook

Salary

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

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