Care Coordinator - Commack

Stony Brook University; Commack (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Stony Brook University is seeking a Care Coordinator for the Commack area to support 9/11 responders. The role involves handling confidential health information and assisting patients in navigating program resources.

Strong communication skills and professionalism are essential. The position requires a bachelor's degree or equivalent healthcare administrative experience, with duties spanning clerical support, care coordination, and collaboration with case management.

Qualifications

• Bachelor's degree or higher, or four years of related healthcare admin experience in lieu of degree.
• At least one year of full-time administrative healthcare experience.
• Experience with Word and/or Excel; ability to maintain spreadsheets and data-entry.
• Experience navigating EMR/databases and healthcare records.

Responsibilities

• Provide administrative and clerical support with case-management collaboration.
• Coordinate care referrals, authorizations, and access to services; follow-up with providers and families.
• Attend meetings and trainings; provide coverage for the case management department as needed.

Skills

Microsoft Word

Excel

Data entry

Administrative experience

Education

Bachelor's degree

Tools

EMR systems

Databases

Job description

Care Coordinator - Commack

Required Qualifications (as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor's degree, any combination of higher education and/or administrative experience in a healthcare setting totaling four (4) years may be considered. One (1) year of full-time administrative experience in a healthcare setting. Experience working with Microsoft Word and/or Excel. Experience maintaining spreadsheets, data-entry, navigating electronic medical records and/or databases.

Preferred Qualifications:

Experience in electronic clinic scheduling. Experience with assisting patients in navigating healthcare systems, healthcare insurance and/or public healthcare programs. Experience working with patients with comorbid health issues, including cancer, PTSD, sleep apnea and dementia. Experience and/or knowledge of the program standards of the World Trade Center Health Program.

Brief Description of Duties:

The care coordinator will work as part of the member services team that supports 9/11 responders. The role will require working with confidential information and the need to work with families and patients on sensitive health issues. The care coordinator plays a vital role in the call center interacting with members, assessing their needs and assisting the patient with navigating the Program’s resources. The candidate must possess a high level of professionalism and have excellent communication skills.

Duties:

• Provide Administrative Clerical Support: Work in collaboration with the case management team and care providers to provide administrative and clerical support. Schedule and maintain schedules for case management and other special programs, such as nutrition. Assist with creating and maintaining spreadsheets and databases for provider and community resources such as behavioral health services, disease care management specialist, home care providers. Produce and maintain thorough, accurate and timely documentation, including notes in the Electronic Medical Records (EMR) system. Documentation of interactions with members with details about services provided and topic and outcome of call.

• Provide Direct Care Coordination: The position is part of call center that provides assistance to a variety of inquiries and assists in navigating care for referrals, durable medical equipment, and authorizations. Follow-up with patients, provider offices and internal staff to ensure access to care and efficiency in care delivery. Educate patients and families to understand WTC Program and limitations in coverage. Assist with care coordination activities including referrals, authorizations, transition care planning, integrated care delivery, and follow-up. Assist with members pre-screenings assessments, face to face assessments, and acuity assignment. Regularly collaborate with case management, coordinate, and communicate with member providers, mental health providers, and family members. Attend and participate in meetings and training sessions, as required. Provide coverage for the case management department in various concentrations.

• Other Duties as Assigned.

Special Notes:

The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

The incumbent must be willing to work and travel between the Westbury and Commack clinic locations. Occasional Evenings and Saturdays will be required.

For this position, we are unable to sponsor candidates for work visas.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at [phone] or visit OEA (https://www.stonybrook.edu/commcms/oea/) .

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here (https://www.stonybrook.edu/police/) .

Visit our WHY WORK HERE (https://www.stonybrook.edu/jobs/working-here/) page to learn about the total rewards we offer.

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

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Job Number: 2602076

Official Job Title: : Administrative Assistant II

Job Field : Administrative & Professional (non-Clinical)

Primary Location : US-NY-Commack

Department/Hiring Area: : Dept. of Med. - World Trade Center Health Program

Schedule : Full-time

Shift : Day Shift Shift Hours: : 8:30a.m. - 4:30p.m. :

Posting Start Date : Nov 2, 2026

Posting End Date : Nov 16, 2026, 11:59:00 PM

Salary : $60,000-$70,000

Appointment Type : Regular

Salary Grade : N7

SBU Area : The Research Foundation for The State University of New York at Stony Brook

Req ID: 2602076