Care Coordinator Assistant

Advocate Health; Shelby (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Advocate Health in Shelby, NC seeks an administrative professional to support discharge services, arrange transportation, and maintain essential clerical operations. The role includes processing Medicare forms, assisting with guardianship applications, and coordinating with Care Coordination and ED staff.

The position requires a High School Diploma with an Associate degree preferred, plus 2 years of office experience. Proficiency in Windows, Word, and Excel is expected.

Qualifications

• High School Graduate; Associate degree preferred in Secretarial Science or health related field.
• 2 years office experience preferred.
• Software: Windows, Word, Excel.

Responsibilities

• Assists with discharge services including preparing discharge packets, providing current resource lists, and researching resources to meet identified discharge needs.
• Arranges transportation, maintains clothing closet, assists with guardianship applications, supports ED staff, and manages supply/delivery of car seats and equipment.
• Delivers required Medicare forms and MOON/Code 44 letters to relevant patients and status groups as specified.
• Facilitates communication with Care Coordination staff and outside agencies to exchange necessary information.
• Completes ad hoc reports, filing, data entry and general clerical duties to ensure timely submission of reports.
• Performs reception duties, answers questions and escalates issues to leadership as needed.
• Completes all required staff education by the assigned due date.
• Documents all work activities on the day of service provision.

Education

High School Graduate

Associate degree in Secretarial Science or health related field

Tools

Windows

Word

Excel

Job description

Essential Functions

• Assists with discharge services including preparing discharge packets, providing current resource lists, and researching resources to meet identified discharge needs.
• Contributes to efficient and effective Departmental workflow through assigned responsibilities including: arranging transportation; maintaining clothing closet; assisting with guardianship application process; assisting ED staff; supporting computer hardware and software needs; completing payroll; managing supply/delivery of car seats; appointment scheduling; delivering equipment to patient’s room and completing quality assurance audits.
• Ensures the delivery of required Medicare forms, including Medicare Important Message (IM) letters to all Medicare and Medicare Advantage inpatients within 2 days of patient discharge, MOON forms to all Medicare and Medicare Advantage patients in Observation status for more than 24 hours, and Condition Code 44 letters to Medicare and Medicare Advantage patients when the patient status has been changed from inpatient to observation status.
• Facilitates smooth exchange of necessary information by communicating with Care Coordination staff, other medical center staff and outside agencies.
• Completes ad hoc reports, filing, data entry and general clerical duties as needed; prioritizes and organizes work to ensure timely submission of needed reports at the request of leadership.
• Performs reception activities by responding to questions, assisting customers, and answering the telephone in accordance with departmental standards. As appropriate, escalates callers/issues to Departmental leadership.
• Completes all required staff education by the assigned due date.
• Documents all work activities on the day on the day of service provision.

Education, Experience and Certifications

High School Graduate; Associate degree in Secretarial Science or health related field preferred. 2 years office experience preferred.

Software: Windows, Word, Excel

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.