Care Coordinator/Administrative Assistant

AME Home Care; Catonsville (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

AME Home Care, LLC in Catonsville, Maryland is seeking a proactive care coordinator to recruit, supervise and motivate aides, fill open shifts, and build strong relationships with clients and caregivers. You must have at least 1 year of experience in personal home care or related field as a care coordinator, plus one year of direct supervision, and excellent communication and organizational skills.

On-call every other weekend is required; a pre-employment background check and drug screening will

Qualifications

• High school diploma.
• Minimum 1 year experience in personal home care, or related field, as a care coordinator.
• Direct supervisory experience of at least 1 year.
• Excellent, professional interpersonal and communication skills - oral, conversational, telephone and written.
• Effective organizational and task management skills.
• Ability to demonstrate good judgment.
• Must work well in fast paced environment and adapt quickly to changing conditions.
• Must be proactive and able to successfully and effectively adhere to tight deadlines.
• Must be dependable and able to maintain a steady workflow.

Responsibilities

• Recruit, supervise, instruct and motivate aides.
• Fill open shifts with aides based upon the needs of client, employee qualifications, and plan of care.
• Ability to effectively build one-on-one relationships with both clients and caregivers.
• Timely and consistently document all information in contact management system.
• Maintain a current roster of staff, their qualifications/licensures, and their availability.
• Perform support duties for the nurses in-house and in the field.
• Monitoring telephony system to ensure caregivers are arriving to client's homes as scheduled.
• Entering missing times/shifts in a timely fashion.
• Participate in in-service education, quality assessment activities and other staff meetings as required.
• Relay pertinent information about patients to the assigned staff, RN and Manager.
• Maintain an exceptional level of professionalism and responsiveness with prospective clients and others who may communicate with the agency.
• Receiving and reviewing caregiver care notes.

Skills

Interpersonal communication

Organizational skills

Detail oriented

Problem solving

Multitasking

On-call availability

Education

High school diploma

Tools

CRM software

Job description

AME Home Care, LLC is a personal home care agency based in Catonsville, Maryland. We are a close team of professionals who work well together and maintain a strong focus on the wellbeing of our clients.

We are looking for an excited team player able to effectively multitask in a relatively fast paced, ever changing environment. You must be a fast learner and very detail oriented. You must also be available to work on-call every other weekend.

Responsibilities include but are not limited to:

• Perform duties related to the recruitment, supervision, instruction and motivation of aides.
• Filling all open shifts with aides based upon the needs of client, employee qualifications, and plan of care.
• Ability to effectively build one-on-one relationships with both clients and caregivers.
• Timely and consistently document all information in contact management system.
• Maintain a current roster of staff, their qualifications/licensures, and their availability.
• Perform support duties for the nurses in-house and in the field.
• Monitoring telephony system to ensure caregivers are arriving to client's homes as scheduled.
• Entering missing times/shifts in a timely fashion.
• Participate in in-service education, quality assessment activities and other staff meetings as required.
• Relay pertinent information about patients to the assigned staff, RN and Manager.
• Maintain an exceptional level of professionalism and responsiveness with prospective clients and others who may communicate with the agency.
• Receiving and reviewing caregiver care notes.

Minimum job requirements:

• High school diploma.
• Minimum of 1 year experience in personal home care, or related field, as a care coordinator.
• Direct supervisory experience of at least 1 year.
• Excellent, professional interpersonal and communication skills - oral, conversational, telephone and written.
• Effective organizational and task management skills.
• Ability to demonstrate good judgment.
• Must work well in fast paced environment and adapt quickly to changing conditions.
• Must be proactive and able to successfully and effectively adhere to tight deadlines.
• Must be dependable and able to maintain a steady workflow.

Conditions of employment:

• Successful candidate must pass a pre-employment criminal background check and drug screening.
• Candidate must meet the requirements of the full job description throughout the duration of employment with AME Home Care, LLC.