Medical Clinic Manager

Graceworks Lutheran Services; Washington; On-site; USD 37,195 - 55,104; Full time

Job summary

Peninsula Community Health Services in Washington state seeks a Medical Clinic Manager to coordinate daily clinic operations and ensure high-quality patient care. The role supports staffing, training, and performance evaluation while working with program directors to optimize workflow and records in multiple locations.

The manager will supervise Medical Assistants, reception staff, and referral specialists; oversee staff meetings, marketing opportunities, and board participation when needed.

Qualifications

• Two to five years of customer service experience (required).
• One to two years of lead or supervisor experience (preferred).
• Active Medical Assistant license in Washington State (required).
• Active CPR Certification (required).
• Valid driver’s license (required).

Responsibilities

• Coordinate the day-to-day medical clinic operations.
• Maintain and coordinate daily medical support staffing levels.
• Identify training needs and facilitate staff development.
• Review and evaluate personnel, workflow, systems, equipment, and performance standards.
• Monitor patient care, records, data collection, and quality/risk management systems.
• Supervise Medical Assistants and reception staff; participate in staff meetings and committees.

Skills

Customer service

Staff supervision

Communication skills

Team collaboration

Problem solving

Tools

Athena EHR

Job description

Peninsula Community Health Services is an Equal Opportunity Employer. To read more about this, view the EEOC Know Your Rights poster via English PDF or Spanish PDF.

The Medical Clinic Manager supports and coordinates the successful operations of PCHS clinical sites.

Essential Duties and Responsibilities

• Coordinate the day-to-day medical clinic operations
• Maintain and coordinate daily medical support staffing levels to ensure appropriate coverage
• Identify training needs for staff and facilitate staff development, including orientation and appraisal to improve quality and service
• Review, evaluate, and make recommendations to the appropriate Program Directors regarding personnel, workflow, systems, equipment, and performance standards
• Monitor and make recommendations for patient care, patient tracking, patient records management, data collection, and quality/risk management systems
• Work with administrative staff to implement strategies to encourage staff; resolve facility operational problems and issues and maintain needed supplies and inventory
• Responsible for preparation and delivery of employee performance evaluations in a timely manner
• Attend staff meetings, in-service meetings, and participate in agency committees or task force activities
• Partner with all other managers and coordinators to ensure the successful operations of the organization
• Demonstrate initiative in the successful operations of PCHS by participating in marketing opportunities, such as chamber meetings, regular communications with other non-profit entities, presentation of materials, or participate as a member on an outside Board
• Perform all duties as a Medical Assistant; may fill in for Medical Assistant on occasion
• Familiar with using electronic health record systems (e.g., Athena)
• Other duties as assigned

Supervisory Responsibilities

This position directly supervises Medical Assistants, Medical/Dental Receptionists, Patient Referral Specialists, Health Care Specialists, and Lab/Immunization Medical Assistants.

Compensation

Salary range: $26.72 – $39.95 per hour. Taking into account education and experience related to the position.

Qualifications

• Two to five years of customer service experience (required)
• One to two years of directly related experience as a lead or supervisor (preferred)
• Active Medical Assistant license in Washington State (required)
• Active CPR Certification (required)
• Valid driver’s license (required)

Skills

Must have excellent communication skills. Ability to work independently and as part of a team; be receptive to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including punctuality, responsiveness, and efficiency. Demonstrate professionalism and good judgment in job performance.

Peninsula Community Health Services is an equal opportunity / Affirmative Action employer and does not discriminate in employment or application for employment on the grounds of race, color, sex, national origin, age, military status, marital status, religion, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

PCHS requires that all employees provide proof of specific vaccinations. All offers are contingent, and vaccination status will be verified during onboarding.

Work Environment and Physical Demands

With multiple locations and settings, PCHS’ work environment and physical demands vary depending on the employee’s role. Essential job functions include talking, hearing, seeing, smelling, sitting, and standing. The employee is frequently required to move around the facility, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 40 pounds. Employees may be exposed to mechanical parts and moderate noise levels. The employee must possess a personal cell phone and maintain active service to access workplace systems and applications via multi-factor authentication. Reasonable accommodations may be available to individuals with disabilities to perform essential job functions.

Make a Difference with PCHS

Join Peninsula Community Health Services in making a difference in people’s lives and the surrounding community every day. PCHS exemplifies a culture of community service that is Patient Driven, Empathetic, and Staff Empowered. We are a Federally Qualified Health Center supporting access to healthcare services (medical, dental, pharmacy, behavioral health) for Kitsap County, Mason County, and Rural Pierce County.

Our Mission

PCHS exemplifies a culture of community service. Our patients come from all walks of life. PCHS services are available to our patients without regard for ability to pay.

Our Vision

PCHS strives to eliminate healthcare disparities in our community. We have medical and dental clinics located throughout Kitsap and Mason and rural Pierce County and a dedicated team working together to create a care plan that’s right for you. We also bring that care directly to our patients who can’t easily make it into our traditional clinics through our mobile clinics, school-based health centers, and by partnering with our community service agencies to deliver care on their premises.

Here at PCHS, our guiding principle is to see and value every person. We believe all patients have the right to be treated with respect and dignity, acknowledging their cultural, social, spiritual, and personal values and beliefs.