Care Coordinator

ICES: Data, Discovery, Better Health; Tualatin (OR); On-site; USD 31,000 - 44,000; Part time

Job summary

Empowered Services in Oregon is seeking a Care Coordinator for a blended role combining care coordination with Direct Support Professional work. This part-time to full-time position emphasizes communicating with customers, providers, and support teams while balancing administrative duties and direct care.

The role involves updating support plans, coordinating meetings, and ensuring services run smoothly. Experience in DSP, caregiving, or case management is a plus and local travel may be required.

Qualifications

• Strong written and verbal communication skills.
• Ability to document clearly, professionally, and accurately.
• Ability to manage multiple tasks and follow-up items.
• Ability to remain calm and solution-focused during sensitive situations.
• Comfort using phones, email, text communication, documentation.

Responsibilities

• Coordinate customer and provider support with regular check-ins.
• Maintain accurate documentation in support notes and demographics.
• Respond to inquiries via calls, emails, texts, and voicemails.
• Coordinate meet-and-greets between customers and providers.
• Identify service gaps and communicate needs to the team.
• Help obtain approvals for protocols and action plans.
• Train providers on customer routines and documentation expectations.
• Escalate safety issues or service disruptions when needed.
• Complete accurate service documentation for DSP shifts.

Skills

Communication

Documentation

Multitasking

Calm under pressure

Communication tools

Job description

Care Coordinator

Part-Time to Full-Time | Oregon | Care Coordination + DSP Support | Pay: 25+

You’ll support assigned customers, providers, and support teams while also working scheduled DSP hours to stay connected to direct services.

Now Hiring

Who We Are

Empowered Services provides person-centered support to individuals with intellectual and developmental disabilities. Our work is built around strong relationships, reliable communication, and helping customers receive support in their homes and communities.

We are looking for team members who care about people, follow through on details, and want to grow with an organization focused on quality support.

About the Role

We’re hiring a Care Coordinator to assist with Care coordination duties while also working part-time as a Direct Support Professional. This is a blended role for someone who can balance communication, documentation, service coordination, provider support, and direct care.

You’ll help support current Care Coordinator caseloads by checking in with customers and providers, assisting with meet‑and‑greets, updating support documents, communicating with Services Coordinators and Personal Agents, and helping ensure services remain consistent and well‑supported.

This role is a strong fit for someone with DSP, caregiving, care coordination, case management support, or customer service experience who is ready to take on more responsibility.

Compensation & Schedule

Hourly rate: 27+

Schedule: Part-time to full-time opportunity based on agency needs, availability, and caseload growth

Work structure: Combination of administrative hours and scheduled DSP hours

Travel: Local travel may be required for customer visits, meet‑and‑greet, community activities, and DSP shifts.

Benefits eligibility may vary based on hours worked.

What You’ll Do

Coordinate Customer and Provider Support

• Conduct regular check‑ins with assigned customers and providers.
• Respond to calls, emails, texts, and voicemails within expected timelines.
• Follow up on concerns, service changes, scheduling needs, and support questions.
• Assist with customer and provider matching based on needs, preferences, availability, location, and compatibility.
• Coordinate meet‑and‑greet between customers and potential providers.
• Help identify service gaps, unmet needs, or support concerns and communicate them to the appropriate team member.

Maintain Documentation and Support Plans

• Document customer and provider interactions in support notes.
• Maintain accurate customer and provider demographic information.
• Collect monthly updates related to customer goals, desired outcomes, provider observations, and support needs.
• Assist with quarterly reports, action plans, protocols, and related customer documents.
• Help obtain customer or legal guardian approval for protocols and action plans when needed.
• Send approved documents and updates to Services Coordinators, Personal Agents, or case managers as appropriate.

Support and Train Providers

• Train providers on customer‑specific routines, protocols, communication preferences, safety needs, and documentation expectations.
• Answer provider questions related to customer supports, service expectations, and follow‑through.
• Coach providers on professional communication, boundaries, reliability, and documentation.
• Communicate provider concerns, training needs, or recurring issues to the appropriate supervisor.

Problem‑Solve and Escalate Concerns

• Respond to concerns in a calm, respectful, and professional manner.
• Gather information, document concerns, and help identify next steps.
• Support respectful communication between customers, providers, families, guardians, and team members.
• Escalate serious concerns, unresolved conflicts, safety issues, or service disruptions to leadership.

Provide Direct Support

• Work scheduled DSP shifts as assigned.
• Support customers with daily living tasks, community participation, routines, personal goals, and independence.
• Follow customer‑specific protocols, action plans, safety plans, and customer support expectations.
• Complete accurate service documentation for DSP shifts.
• Promote customer dignity, choice, safety, independence, and community inclusion.

What Success Looks Like

• Customers and providers receive timely communication and consistent follow‑up.
• Support notes, profiles, protocols, action plans, and reports are accurate and current.
• Providers understand customer needs before and during service.
• Meet‑and‑greet, service starts, and provider transitions are well‑coordinated.
• Concerns are documented, followed up on, and escalated when needed.
• DSP shifts are completed professionally and in alignment with customer support expectations.

What You Bring

Required

• Strong written and verbal communication skills.
• Ability to document clearly, professionally, and accurately.
• Ability to manage multiple tasks and follow‑up items.
• Ability to remain calm and solution‑focused during sensitive situations.
• Comfort using phones, email, text communication, documentation