Care Coordinator

Qualicare SF Bay Area; San Ramon (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Qualicare SF Bay Area is seeking a Care Coordinator to join our client services team in San Ramon, CA. You will coordinate client services, manage caregiver scheduling, and serve as the primary contact for clients, families, and caregivers.

You’ll assist with caregiver onboarding, audit credentials for California Home Care compliance, and maintain accurate records in WellSky and other systems. A compassionate, detail-oriented communicator is essential.

Qualifications

• High school diploma or equivalent required; college coursework in healthcare administration, business, or related field is a plus.
• At least 2 years of experience in home care, healthcare, scheduling, care coordination, staffing, or a similar role.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with WellSky or other home care software is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• A compassionate, client-focused mindset with excellent attention to detail.

Responsibilities

• Coordinate client services and ensure exceptional customer experiences.
• Manage caregiver scheduling and respond to staffing changes.
• Serve as the primary point of contact for clients, families, and caregivers.
• Assist with caregiver onboarding, orientation, and training coordination.
• Audit caregiver credentials and maintain compliance with California Home Care requirements.
• Maintain accurate client and caregiver records using WellSky and other agency systems.
• Monitor client satisfaction and help resolve service concerns.
• Collaborate with Recruiting, HR, and Operations to ensure seamless service delivery.
• Support continuous process improvements and contribute to a positive team culture.

Skills

Care coordination

Scheduling

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

College coursework in Healthcare Administration / Business (plus)

Tools

WellSky

Microsoft Office

Google Workspace

Job description

• Coordinate client services and ensure exceptional customer experiences.
• Manage caregiver scheduling and respond to staffing changes.
• Serve as the primary point of contact for clients, families, and caregivers.
• Assist with caregiver onboarding, orientation, and training coordination.
• Audit caregiver credentials and maintain compliance with California Home Care requirements.
• Maintain accurate client and caregiver records using WellSky and other agency systems.
• Monitor client satisfaction and help resolve service concerns.
• Collaborate with Recruiting, HR, and Operations to ensure seamless service delivery.
• Support continuous process improvements and contribute to a positive team culture.

What We're Looking For

• High school diploma or equivalent required; college coursework in Healthcare Administration, Business, or a related field is a plus.
• At least 2 years of experience in home care, healthcare, scheduling, care coordination, staffing, or a similar role.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with WellSky or other home care software is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• A compassionate, client-focused mindset with excellent attention to detail.

Bonus Qualifications

We're especially interested in candidates who have:

• Experience with AI productivity tools (ChatGPT, Microsoft Copilot, Google Gemini, etc.).
• Experience with CRM or project management platforms (Slack, Trello, Asana, ClickUp, etc.).
• Active California Home Care Aide (HCA) registration.
• Bilingual skills (Spanish, Tagalog, Cantonese, Mandarin, or other languages commonly spoken by our clients).

Why Join Us?

• Competitive pay
• Performance-based bonus opportunities
• Paid Time Off (PTO) and Paid Holidays
• 401(k) retirement plan (eligibility applies)
• Opportunities for professional growth and development
• Supportive, collaborative, and mission-driven team

If you're looking for a rewarding career where your work directly impacts the lives of seniors and their families, we'd love to meet you.

We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.