Care Coordinator

BCFS; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

BCFS in Texas is seeking a Care Coordination Coordinator to assess whether a minor client meets protocol eligibility for services and to set up and facilitate care coordination meetings with advocates, law enforcement, medical, child welfare, placement, and mental health providers.

The role includes documenting all data for grant metrics within specified timelines, participating in MDTs, and ensuring confidentiality and adherence to BCFS HHS safety protocols.

Qualifications

• Bachelor’s degree required.
• 2 years’ experience in child welfare or crisis response.
• Pass pre-employment drug screen and random drug screens.
• Acquire and maintain licenses/certificates (e.g., TBRI, CPR First Aid, CSE-IT).

Responsibilities

• Assess whether minor meets protocols to launch coordinated services.
• Set up and facilitate all care coordination meetings.
• Document data for grant metrics within 48 business hours; 24 hours for crisis responses.
• Dispatch advocate response and coordinate Rapid Response Team within 24 hours.
• Maintain contact with law enforcement and stakeholders for monthly coordination.

Skills

Crisis management

English proficiency

Education

Bachelor’s degree

Job description

It's a great feeling to work for a company that does so much good for others around the world!Academic Req: Bachelor’s degree requiredWork experience: Required – 2 years’ experience in child welfare or crisis responseSummary: The coordinator is responsible for assessing whether a minor client, identified or recovered, meets protocol eligibility to launch services. Coordinators are responsible for setting up andfacilitating all care coordination meetings. Coordinated responses include advocates, law enforcement, medical, child welfare, placement, mental health providers and if available child advocacy centers.Work Schedule: 10:00am - 7:00pmCritical Action Items & Measurable Deliverables:1. Participate in hotline rotation duties and document all received information2. Documenting and maintaining all data for grant metrics into appropriate database within 48 business hours of occurrence including report/notification information, demographics, services provision, and investigative steps; Document any crisis response within 24 hours3. Assess whether the identification or recovery of the minor meets agreed upon protocols to launch coordinated services4. Complete CSE-IT assessments as needed5. Secure and retain the release of information and consent for care coordination services6. Dispatch advocate response, as determined by working CCT protocol7. Set up Rapid Response Team meeting with partners within 24 hours of notification of the identified or recovered minor8. Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly coordination of services9. Attend MDT meeting, as needed, to represent clients and Care Coordination Team10. Provide facilitation and support for Advisory Council meetings, including preparing agendas, communicating with attendees, and documenting meeting minutes, as required or directed by the supervisor.11. Manage all requirements related to Care Coordination meetings, such as but not limited to, developing agendas, coordinating in person and/or virtual meetings and logistics, and ensuring timely notification to all attendees12. Implement BCFS HHS safety protocols in case of an emergency13. Participate in weekly internal staffing’s, supervisions, Care Coordination meetings, and community meetings14. Create information tracking system, tracks requested volunteer information, and supports quarterly report development15. Establish subject matter expertise on community resources and support program leadership in conducting community trainings as needed16. Maintain confidentiality in all areas of the service population and program operation17. Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code18. Travel across regions with occasional overnight stays, if neededRequirements:1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.2. Acquire and maintain licenses and certificates required for the position which may include but is not limited to: Trust Based Relationship Intervention (TBRI), CPR First Aid, CSE-IT Certification, State Driver License other certifications as applicable3. Possess current auto insurance and provide verification upon request.4. Provide proof of work eligibility status upon request.5. Pass pre-employment and biennial criminal background checks.6. Demonstrate the ability to:a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristicsb. Advanced training in crisis managementc. Communicate effectively in writing and verbally in English. Knowledge in DFPS and Law enforcement designations, definitions and Acronyms a plusd. Work in a fast-paced environment and maintain emotional control and professional composure alwayse. Maintain computer literacy required to meet the responsibilities of the positionf. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary teamg. Actively support supervisees in professional development7. Demonstrate a working knowledge of all BCFS HHS policies and procedures.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!EEO StatementIn accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.#LI-Other#LI-Associate#LI-Full-time