Program Supervisor - RGV

BCFS; Laredo (TX); Remote; USD 65,000 - 85,000; Full time

Job summary

BCFS is hiring for a remote field position focused on coordinating referrals and documentation across regions, facilitating trainings, and supervising staff. The role requires a Bachelor’s or Master’s degree with at least two years of related experience, including supervising staff working with trauma-affected populations.

Bilingual English/Spanish is strongly preferred. The position involves collaborating with community partners, ensuring safety and compliance, and traveling as needed to meet

Qualifications

• Bachelor or graduate degree in social work, psychology, criminal justice, sociology or related field.
• 2 years related experience for Bachelor or Master’s degree graduates; supervisory experience.
• Experience with victims or survivors of human trafficking preferred.

Responsibilities

• Coordinate referrals and documentation across regions with peers.
• Facilitate regional community meetings and draft MOUs/protocols.
• Supervise, train, and guide staff to meet QA standards and create service plans.
• Make critical safety decisions in consultation with Program Director.
• Attend community meetings and engage with partner agencies to avoid duplication of services.

Skills

Team leadership

Training staff

Community coordination

Bilingual English/Spanish

Public speaking

Education

Bachelor's or Master's degree

Job description

It's a great feeling to work for a company that does so much good for others around the world!This is a remote field position.Academic Req: Required – Bachelor or Graduate degree from accredited program/institution in one of the following areas: social work, psychology, criminal justice, sociology or related field of studyWork experience: Required – Bachelor and Master’s Degree graduates require 2 years related experience and/or training, including progressive employment experience working with children and/or young adults with complex trauma histories, and supervisory experience .Preferred – Experience working with victims and/or survivors of human trafficking and knowledge in DFPS and Law enforcement designations, definitions, and acronyms .Critical Action Items & Measurable Deliverables:1. Collaborating with peers, including across regions to coordinate referrals and documentation for the assigned service population2. Facilitate regional community meetings, draft county Care Coordination Memorandum of Understanding (MOU) and protocols and provide trainings to partner agencies3. As a CSE-IT Super Trainer, support the Program Director in conducting CSE-IT training sessions for internal staff and external community partners.4. Supervise, train, and guide staff within the assigned service area to ensure all cases meet quality assurance standards—this includes accurate client needs assessments, creating and carrying out service plans, and maintaining ongoing contact with clients. Ensure that staff are current on intake procedures and fulfill case assignment and program requirements.5. In consultation with the Program Director, make critical decisions affecting the safety and permanency of the client, including other household family members, and provide guidance to supervisees6. Address performance challenges and ensure assigned personnel meet all deadlines and safety requirements for all cases assigned7. Ensure team’s work scheduling meets program expectations and protocol8. Ensure assigned team remains within travel expenditure, efficiency and safety requirements9. Provide supportive, accurate, and immediate case guidance for direct reports10. Attend community meetings and collaborate effectively with community providers, ensuring program relationships are continuously developed and services are not duplicated11. Participate in scheduled meetings, in-service training, and team decisions12. Work evenings, weekends and holidays as needed13. Other duties as assigned.Other Responsibilities:1. Ensure communication up and down the chain is immediate, including all safety concerns and required reporting2. Serve as a liaison with program resources, service providers, law enforcement, legal and medical professionals, advocacy centers, shelters, and the service population.3. Frequently traverse from one location to another4. Meet all deadlines required by program leadership and state and federal partners.5. Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress codeRequirements:1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.2. Acquire and maintain licenses and certificates required for the position which may include but is not limited to: Trust Based Relationship Intervention (TBRI), CPR, First Aid, CSE-IT Super Trainer Certification, State Driver License, other certifications as applicable3. Pass a pre-employment screen and random drug screens throughout employment.4. Participate in all required program trainings.5. Provide proof of work eligibility status upon request.6. Pass a pre-employment and biennial criminal background checks.7. Demonstrate the ability to:a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.b. Communicate effectively in writing and verbally in English; Bilingual ability in Spanishstrongly preferredc. Work in a fast-paced environment and always maintain emotional control and professional composured. Organize and prioritize responsibilities and duties efficientlye. Maintain computer literacy required for the positionf. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary teamg. Supportively, positively, and effectively supervise a team to reach top performance capacity and continued professional growth8. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures.English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!EEO StatementIn accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.#LI-Other#LI-Associate#LI-Full-time