Care Coordinator

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

3 weeks PTO

10 paid holidays

Low-cost medical, dental and vision

401(k) with 40% match up to 10% def 

Tuition reimbursement

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services in the Phoenix area is seeking a Care Coordinator for our Metro Outpatient Clinic to connect with members, learn their stories, and help improve their quality of life.

The role includes coordinating care, performing crisis stabilization, completing referrals and charts, and traveling to east or west valley once a week; most work will be in-office with a supportive clinical team.

Qualifications

• Bachelor’s degree with one year of full-time behavioral health experience, or 5 years of combined experience.

Responsibilities

• Reviews documents and determines appropriate level of care.
• Assesses consumers per policies and clinical protocols.
• Develops service plans based on assessment and diagnostic process.
• Coordinates care and reviews interventions with the family team.
• Maintains relationships with consumers and support systems.
• Provides information and guidance on treatment planning, advocacy, and medication management.
• Monitors mental status and updates treatment plans as needed.
• Works with treatment teams and external members of services.
• Provides face-to-face crisis intervention and safety planning.
• Schedules follow-ups and coordinates hospital discharges.
• Completes intake, outreach for missed appointments, and chart closures.
• Maintains accurate documentation and ensures compliance.

Skills

Care coordination

Education

Bachelor's degree

Job description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

About The Position

Southwest Behavioral & Health Services is looking for a Care Coordinator for our Metro Outpatient Clinic! In this position you will connect with the members, learn their stories, and help them improve their quality of life.

Job Preview At a Glance

Interventions may be individual, group based, community collaboration. Performs crisis stabilization functions. Assists consumer and/or guardian in accessing resources with the community. Completes necessary paperwork for referrals, coordination, admission, discharge, and out of home placements. Serves as central support for the clinical team. Performs care coordination functions. These functions include clinical care coordination between resources within and outside the agency, and authorizations for residential or out of home placements. They will also need to travel to either the east valley or the west valley 1x/week. The roles will be mostly in office.

Essential Job Duties

• Reviews documents received and requests required documents to appropriate level of care for members.
• Assesses consumers in accordance with established policies and procedures and clinical protocols.
• Develops service plans with consumers based on assessment and diagnostic process.
• Coordinates consumer care or reports on interventions by meeting with CFT and ART to review efficacy of interventions and to revise plans of service with consumers.
• Develops and maintains appropriate level of relationships with consumers and formal/informal support systems.
• Provides support and information, education or guidance to consumers and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Works collaboratively with treatment team and all external members of consumer’s services.
• Provides face-to-face crisis intervention.
• Completes safety plans with consumers.
• Conducts groups as needed.
• Transitions consumer to appropriate level of care upon conclusion of treatment.
• Provides information to consumers and family members or guardians concerning community resources and linkages to other services.
• Assists consumers, families or guardians in securing appointments with support services and agencies, as needed.
• Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
• Close coordination with the PCP health plan, stakeholders, and funding source will be maintained for all consumers.
• Attends weekly clinical staffing’s and all staff meetings.
• Coordinates hospital discharges by scheduling follow up appointments and ensures proper communication is kept between inpatient and outpatient teams.
• Enrolls members through the intake process where assessment, service plan, safety/support plan is completed.
• Completes outreach for members who miss an appointment and follows up with re-engagement process.
• Completes chart closures.
• Maintains quality and compliance in consumer’s charts.
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Minimum Requirements

• Minimum requirement consists of a 21-year age
• A Bachelor’s degree with one year of full-time behavioral health experience. A combination of experience and education totaling 5 years is acceptable.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive upon hire.

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through Our Empowered Belonging Program, We’re Committed To

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.