Care Coordinator

Cumberland River Behavioral Health; Manchester (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Care Coordinator is a member of Cumberland River Behavioral Health in Alabama, working within a multidisciplinary team to provide services to adults, children and families. You will conduct screenings, link clients to psychiatric, medical and social resources, and ensure smooth referrals and follow-ups.

The role emphasizes strong communication, crisis response, and the ability to work with diverse populations. Document services, engage with providers, and support wellness and recovery goals.

Qualifications

• Bachelor’s degree in Psychology, Sociology, Human Services or Nursing, or a Master’s Degree in Human Services field.
• Healthcare customer service experience preferred.
• Must pass criminal background check and drug screening.

Responsibilities

• Conduct initial screenings and referrals to psychiatric, medical, social, educational and other support services.
• Identify client needs and assist in engaging community resources to promote wellness and recovery.
• Respond to emergency situations promptly.
• Maintain communication with referring providers, especially state hospital system.
• Provide warm hand-off when clients are referred to partnering providers.
• Provide crisis assistance to the consumer and coordinate needed services.
• Work with a multidisciplinary team and independently as needed.
• Maintain documentation of services, referrals, and follow-up with clients and providers.
• Other duties may be assigned.

Skills

Communication skills

Crisis intervention

Multidisciplinary teamwork

Community resource navigation

Education

Bachelor's or Master's in related field

Job description

Essential Duties and Responsibilities

• Conduct initial screenings and referrals to psychiatric, medical, social, educational and other support services.


• Identify client needs and assist in engaging community resources to promote wellness and recovery and overcome barriers to accessing needed services.


• Respond to emergency situations in a timely fashion.


• Maintain ongoing communication with referring providers, particularly state hospital system.


• Provide warm hand off when CCBHC clients are referred to a partnering provider.


• Provide crisis assistance to the consumer and coordinate any needed service.


• Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary.


• Maintain documentation of services needed, referrals completed and follow up with both client and treatment providers.


• Other duties may be assigned.

Requirements

Qualifications

A Bachelor’s degree in Psychology, Sociology, Human Services or Nursing from an accredited school; or a Master’s Degree in Human Services field from an accredited school with or without licensure; or Associate’s Degree in Nursing from an accredited school. Experience working in healthcare customer service preferred. Submit to and pass a criminal background check and drug screening.

Hours

Work hours are structured in 7.5 hour blocks per day, totaling 37.5 hours per week. Schedules may be adjusted to accommodate irregular or flexible hours as required by agency needs.

This position reports directly to the Team Leader if located in an outpatient facility and/or Program Director, if in a residential program.

Summary of Job Duties

The Care Coordinator is a member of a multi-disciplinary team responsible for providing services to adults, children and families presenting for services. The Care Coordinator is to assist helping the person gain access to medical, psychiatric, social, educational and other support services.

Required Job Skills

• Oral and Written Communication Skills


• Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or a crisis


• Ability to work effectively with diverse personalities and to build and maintain positive working relationships with individuals of all races, backgrounds and needs


• Knowledgeable of Behavioral Health Concepts and how to incorporate concepts into practical application including Recovery Concepts for persons with severe mental illness

Additional Responsibilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable the individual with disabilities to perform the essential functions.

• Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds


• Possess a valid Kentucky Driver’s License and maintain a safe driving record if required for job performance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions, maybe off-site from normal office location or placed at a Residential Program.

The noise level in the work environment is mild to moderate.

Environmental Data and Job Hazards

• Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials. Annual infection control training required.


• All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potentially dangerous situations.


• Local, regional and state travel required on a regular basis. Active, in force driver’s license required.

Required Job Performance

• Successful Performance Evaluation on an annual basis. A Performance Improvement Plan will be initiated on all employees who have a negative performance evaluation. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.