Care Coordinator

Mindlance; Lewisville (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a dedicated Care Coordinator / Pharmacy Tech to provide exceptional service in a remote setting. This role focuses on facilitating patient interactions, resolving inquiries, and managing patient accounts with empathy and efficiency. As a key player in a dynamic team, you will leverage your customer service skills to enhance patient experiences while working with advanced technology. Ideal candidates will possess strong communication skills, attention to detail, and a passion for continuous learning. Join a forward-thinking organization that values your contributions and offers opportunities for growth.

Qualifications

• 2-4 years of customer-facing experience preferred.
• Knowledge of insurance billing methods is a plus.

Responsibilities

• Create and complete accurate referrals and applications.
• Resolve patient questions regarding their requests.
• Enter detailed information into proprietary software.

Skills

Customer Service

Problem Resolution

Insurance Billing

Pharmacy Knowledge

Documentation

Time Management

Verbal Communication

Multitasking

Education

High School Diploma or GED

Tools

DiseaseTrak

Cisco

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title : Care Coordinator / Pharmacy Tech

Duration-6+ months with strong possibility of extension

Location- REMOTE

CPhT & PTCB certified candidates

Job Description

We deliver an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs. Our goal is to help specialty pharmaceutical manufacturers strengthen their connection to the customer experience and gain better control of product success. Personalized service and creative solutions, executed through a flexible technology platform, enable providers to prescribe drugs with confidence, allow patients to obtain and complete therapy more quickly, and provide manufacturers with actionable insights. Our services are centralized in two custom-designed facilities outside Dallas and Houston, Texas, and we are now expanding into the Little Rock, AR market.

What is expected of you for success in your role

1. Apply acquired job skills and company policies to complete assigned tasks.
2. Work on routine assignments that require basic problem resolution.
3. Refer to policies and past practices for guidance.
4. Receive general direction on standard work and detailed instruction on new assignments.
5. Consult with Supervisor or senior peers on complex and unusual problems.

Accountabilities in this role

• Create and complete accurate referrals and applications, keeping updated on policy or procedural changes.
• Resolve patient's questions and concerns regarding the status of their requests.
• Enter detailed information into proprietary software while conversing via telephone.
• Place outbound calls for patient follow-ups or confirmations.
• Maintain quality while providing an empathetic and supportive patient experience, including education and conversation control.
• Interact with referral sources to process new applicants.
• Manage patient accounts from initial contact through final approval or denial.

Skills :

• Capable of multitasking on computers while conversing with patients via telephone in a cubicle setting.
• Strong attention to detail and quality documentation.
• Exceptional verbal communication skills with a friendly tone, empathy, and customer-centric focus.
• Independent worker and self-starter with solid time management skills, capable of working with high-volume teams.
• Continuous learner with a desire to advance into a senior role.
• Strong work ethic and motivation to achieve daily/weekly metrics.
• Adherence to company attendance policies.

Keywords : Education :

• High School diploma or GED required.
• 2-4 years of related customer-facing experience and/or training preferred, or an equivalent combination of education and experience.
• Experience or knowledge of practices in call centers or customer service environments is highly preferred.
• Knowledge of insurance billing methods and pharmacy operations is a plus.
• Proficiency with computer systems including Word, Excel, MS Outlook, proprietary software (DiseaseTrak), and Cisco telephone software.

Skills and Experience :

Required Skills :

CUSTOMER SERVICE, PROBLEM RESOLUTION, INSURANCE BILLING, PHARMACY

Additional Skills :

• Documentation
• Cisco
• Operations
• Therapy
• Metrics
• Retail Sales
• Time Management
• Self-Starter
• Microsoft Outlook
• Customer Service Oriented
• Educating

Language Skills :

• Read
• Write
• Speak

Minimum Degree Required : Completed High School (Diploma or GED)