Care Coordinator

Pinnacle Treatment Centers; Elizabethtown (KY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming lives through comprehensive treatment. As a Remote Care Coordinator, you will play a vital role in facilitating admissions for individuals seeking help, ensuring timely responses to inquiries, and providing empathetic support throughout the process. This position offers a competitive salary, a full benefits package, and the chance to make a meaningful impact in the lives of those in need. Be part of a mission-driven team that values growth, teamwork, and dedication to patient care.

Benefits

18 days PTO

401k with company match

Company sponsored training and certification

Comprehensive benefits package

Substance Use Disorder Treatment and Recovery Loan Repayment Program

Discounted tuition and scholarships

Qualifications

• High School diploma or GED required.
• Proficiency in Microsoft Excel and Office is essential.

Responsibilities

• Receive and process inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs and document assessments.
• Coordinate admissions schedules and set up patient transportation.

Skills

Microsoft Excel

Interpersonal Communication

Teamwork

Documentation Skills

Empathy

Education

High School Diploma or GED

Job description

Remote Care Coordinator

Offering various schedules AM shifts. Typically a Sun-Thurs or Tues-Sat schedule.

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leaderin addiction treatment services. We providecare across the nationtouchingthe lives of more than 30,000 patients daily.

Our missionis to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Care Coordinator, you are responsible for the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements:

• High school or GED (General Equivalence Diploma) Required.
• Proficiency in Microsoft Excel and Office

Preferred:

• 1 or more year(s) of experience in substance abuse/mental health field.
• Call Center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working with a team setting.

Responsibilities:

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and sets up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
• Ability to work cohesively with others while maintaining personal tasks.
• Ability to adapt and change focus to new tasks or goals.
• Ability to negotiate or overcome barriers.
• Attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Ability to motivate those seeking treatment.
• Accurate and fast computer skills

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Join our team. Join our mission.

Experience

Preferred

• 1 year(s): Call Center

Education

Required

• High School/GED or better

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.