Care Coordinator

Pinnacle Treatment Centers, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

An established industry player in addiction treatment services is seeking a dedicated Care Coordinator to join their remote team. This role involves responding to inquiries, assessing treatment needs, and coordinating admissions for individuals seeking help. With a commitment to transforming lives and communities, the company offers a comprehensive benefits package, including paid time off, 401k matching, and ongoing training opportunities. If you are passionate about making a positive impact and thrive in a collaborative environment, this position is a perfect fit for you.

Benefits

18 days PTO

401k with company match

Company-sponsored training and certification

Comprehensive benefits package

Substance Use Disorder Treatment Loan Repayment

Discounted tuition through Capella University

Qualifications

• High school diploma or GED is required.
• Proficiency in Microsoft Excel and Office is necessary.

Responsibilities

• Receive and process inquiries from phone, email, and chat.
• Assess patients' treatment needs and document accurately.
• Coordinate admissions schedules and set up patient transportation.

Skills

Microsoft Excel

Microsoft Office

Interpersonal Communication

Teamwork

Education

High School Diploma or GED

Job description

Join to apply for the Care Coordinator role at Pinnacle Treatment Centers, Inc.

Remote Care Coordinator

Overnight Shift. Typically a Sun-Thurs or Tues-Sat schedule.

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation, touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with effective treatment. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Care Coordinator, you are responsible for the timely response to call center inquiries. You will facilitate and coordinate the admission of those seeking treatment at a Pinnacle Treatment Centers facility.

Requirements:

• High school or GED (General Equivalence Diploma) required.
• Proficiency in Microsoft Excel and Office.

Preferred:

• 1 or more year(s) of experience in substance abuse/mental health field.
• Call Center experience.
• Experience and/or knowledge of the treatment industry.
• Ability to connect and empathize with patients and families seeking treatment.
• Experience working in a team setting.

Responsibilities:

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that match the patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into the system of record.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance, and out-of-pocket costs.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and set up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient outcomes.
• Maintain attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Motivate those seeking treatment.
• Ensure accurate and fast computer skills.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company-sponsored ongoing training and certification opportunities
• Full comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Join our team. Join our mission.

Experience

Preferred:

• 1 year(s) of call center experience.

Education

Required:

• High School/GED or higher.

Behaviors

Preferred:

• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a task with all necessary details.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Motivations

Preferred:

• Ability to Make an Impact: Inspired to contribute to the success of the organization.
• Self-Starter: Motivated to perform without outside help.

Equal Opportunity Employer: We prohibit discrimination based on race, color, religion, sex, age, disability, and other protected categories, in accordance with applicable laws.