Care Coordinator

Cascade Comprehensive Care Inc; Klamath Falls (OR); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Vacation

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

The position requires an Associate degree with 2–4 years of related experience and a health care worker certification or ability to obtain within 18 months. A hybrid work arrangement is available with competitive benefits.

Qualifications

• Associate's degree from a two-year college or university with 2–4 years related experience.
• Experience in care coordination, outreach, or related roles preferred.
• Traditional Health Care Worker Certification or ability to obtain within 18 months of hire.

Responsibilities

• Coordinate care with PCPs, local agencies, and community resources.
• Conduct member outreach and evaluate member needs.
• Attend Interdisciplinary Care Team (ICT) meetings and care coordination meetings.
• Develop member care plans/shared goals in collaboration with the member and Case Managers.
• Maintain confidentiality and HIPAA compliance.
• Provide education, resources, and referrals for members and support networks.

Skills

Care coordination

Member outreach

Communication skills

Team collaboration

Negotiation

Education

Associate degree

Tools

Database software

Spreadsheet tools

Report writing

Scheduling software

Presentation tools

Job description

SUMMARY

This position is responsible for providing ongoing care coordination and support to meet the individual needs of the members. This position is also responsible for promoting continuity of care and cost effectiveness through coordination and integration of functions of case management, utilization review, discharge planning and member outreach. This position is responsible for organizing workflows, managing communications, tracking critical information, creating reports, and establishing links with community resources by performing the following duties.

• Conducts member outreach and evaluation to determine member needs.
• Coordinates with local agencies, primary care providers (PCPs), and community resources to identify and support members in need of care coordination.
• Attends Interdisciplinary Care Team (ICT) meetings, care coordination meetings, and other meetings as assigned.
• Maintains an extensive knowledge base and referral list of local healthcare resources in order to provide care coordination including internal and external referrals to connect members to appropriate community-based resources.
• Manages the care, coordination, and care setting transitions of all assigned members, consulting with Case Managers as needed.
• Develops a working relationship with the member, family or representative, and care team and serves as a member advocate.
• Develops member care plans/shared goals through evaluation of member needs, condition, and situation, in collaboration with the member and consulting with Case Managers as needed.
• Reviews cases with Clinical Operations management or Chief Medical Officer when necessary.
• Provides education, resources, and referrals for both the member and their family or support system.
• Maintains a positive working relationship with providers and community partners.
• Maintains confidentiality and complies with HIPAA rules and regulations.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from manager.

EDUCATION and/or EXPERIENCE

Associate's degree from two-year college or university; and 2 to 4 years related experience and/or training; and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.

CERTIFICATES, LICENSES, REGISTRATIONS

Traditional Health Care Worker Certification (Community Health Worker or Personal Health Navigator) or the ability to obtain within 18 months of hire.

We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan.

We are an Equal Opportunity Employer.

Hybrid Position