Care Coordinator

Priority Dispatch Corp.; Clearwater (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Operation PAR, Inc. in Clearwater, FL seeks a Referral and Intake Specialist to manage referrals, screen clients for admission, and explain rights and responsibilities within substance use and mental health treatment programs.

The role includes coordinating intake, performing assessments via telehealth, maintaining EHR documentation, and supporting discharge planning and linkages to services. Requires High School Diploma and experience in client services; two years preferred; Florida licenses or

Qualifications

• High School Diploma plus two years of direct client service experience in mental health or substance abuse
• Bachelor’s degree in a directly related field plus two years of direct client service experience in mental health or substance abuse
• Master’s degree in counseling or a directly related field with two years of direct client service experience in mental health or substance abuse, licensed or pursuing licensure preferred
• MCAP, CAP, or CAC certification from the Florida Certification Board preferred

Responsibilities

• Screenings and other diagnostic questionnaires
• Client Intake Process
• Referral to appropriate level of care and services
• Care coordination
• Clinical Documentation & Compliance
• Crisis intervention
• Documentation of progress

Skills

Substance use

Mental health

Harm reduction

Trauma-informed care

Screening

Care coordination

Documentation (EHR)

Crisis intervention

Education

High School Diploma + 2 years direct client service experience

Bachelor’s degree in related field + 2 years direct client service experience

Master’s degree in counseling or related field + 2 years direct client service experience (licensure preferred)

MCAP/CAP/CAC certification (Florida) preferred

Tools

Zoom

Teams

EHR system

Microsoft Windows

Job description

Job Details

Job Location: Highpoint - Clearwater, FL 33760

Position Type: Full Time

Education Level: High School/GED

Salary Range: $19.08 - $20.40 Hourly

Job Category: Nonprofit - Social Services

GENERAL DESCRIPTION

Responsible for managing the referrals that come for PAR’s services (phone lines, CAM, external entities, and internal referrals). Responsible for screening clients for admission into our services, ensuring they meet the necessary criteria for substance abuse and mental health treatment. Duties include conducting initial assessments, reviewing treatment consents, and explaining patient rights and responsibilities. Manages the intake process, including financial reviews and documentation. Using telehealth services for clinical screenings and counseling. Performs various administrative tasks as assigned. Care Coordination for clients to include intake, discharge planning, outreach, and linkages to other services both within and without PAR.

SCOPE OF PRACTICE

• Screenings and other diagnostic questionnaires
• Client Intake Process
• Referral to appropriate level of care and services
• Care coordination
• Clinical Documentation & Compliance
• Crisis intervention
• Documentation of progress

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Knowledge of substance use, mental health, harm reduction, and trauma informed care
• Identify effects of psychoactive substances on clients and families
• Understand co-existing medical and psychological disorders

• Know accepted levels of treatment, recovery, and relapse prevention
• Participate in interdisciplinary treatment planning

• Use screening criteria for substance use disorders and mental health needs
• Tailor placement recommendations to client individual needs and cultural identity
• Familiarity with community and internal resources
• Meet contractual and program service standards

• Timely documentation of all client information and screenings are documented in the agency's electronic health record (EHR) system
• Adhere to state, federal, and agency regulations regarding client confidentiality and service provision
• Maintain accurate records for auditing and quality assurance purposes

QUALIFICATIONS ESSENTIAL JOB FUNCTIONS

• Commitment to workplace of dignity and respect
• Compliance with all Equal Employment Opportunity rules and guidelines
• Ability to work with others cooperatively and cordially in a spirit of teamwork
• Ability to appear at work as scheduled, mindful of the company’s attendance policies
• Ability to accept direction from managers and supervisors in a respectful and collaborative manner

EDUCATION AND EXPERIENCE

• High School Diploma plus two years of direct client service experience in mental health or substance abuse
• Bachelor’s degree in a directly related field plus two years of direct client service experience in mental health or substance abuse
• Master’s degree in counseling or a directly related field with two years of direct client service experience in mental health or substance abuse, licensed or pursuing licensure preferred
• MCAP, CAP, or CAC certification from the Florida Certification Board preferred

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• Current CPR and First Aid Certification or certifications must be obtained within the first six (6) months of employment

ESSENTIAL PHYSICAL/TECHNICAL SKILLS

• Ability to move about treatment facility, both indoors and out
• Ability to lift and carry 5 to 10 pounds
• Proficiency with Microsoft Windows-based computers
• Ability to document in an electronic health record system
• Ability to use Zoom and Teams virtual platforms
• Highly organized
• Familiarity with Data Collection and Analysis

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

WORKPLACE STANDARDS

• Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicable
• Demonstrates knowledge of company policy and procedure
• Performs other duties as assigned and maintains a safe work environment

SPECIAL REQUIREMENTS

• Must have a valid driver's license
• Must pass a level II background check and drug screen
• Must maintain current training as required by Operation PAR, Inc. policies

ENVIRONMENTAL CONDITIONS

• Treatment program environment
• Exposure to individuals who may be experiencing emotional distress or agitation
• Possible exposure to clients with communicable diseases
• Involves some outdoor activities
• In-home or community environments

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.

Florida’s Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit https://info.flclearinghouse.com.